Is there any hint of an idea when the firmware update will go nationwide?
Hanging in for a week or so is one thing but if its an unknown wait which could be months or never, is something else.
You'd think that to save losing the best part of 500 quid a year, someone would just send me the SH2ac I keep asking for.
But anyway, I've changed over all my old ntlworld email addresses and am just waiting for openreach to confirm that I can get decent BB at my address then I'm good to go.
BTW I was told by BB support and Customer services that there was a high utilisation issue in my area which would be resolved by 21 feb 2018...but having been given information in the past that wasn't even vaguely on nodding terms with reality, I've not got my hopes up.
Many thanks for getting back in touch, unfortunately I do not have a time frame for the firmware update sorry about that, I did ask to double check but there has been no information forthcoming on this.
The current information I have for the slow speed issue is that the review date is 17 OCT 2018. The previous review date was around February but has since been updated. Apologies for this.
I hope this helps to explain what we can see from this side a little more.