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Chris_420
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Xbox 1 online keeps disconnecting

Everytime I play games on my Xbox 1 online it kicks me off Xbox live and this only happens on the wifi in my house (super hub2) How can I stop this from happening?
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Re: Xbox 1 online keeps disconnecting

Hi Chris_420

 

Welcome to the community and thanks for posting.

 

Sorry to read that your Xbox One is keeps on disconnecting through the wireless network.

 

Looking at your connection, the upstream power levels are too high and as it can cause an impact on your connection, I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

In the meantime, have you tried through a wired connection to see if that helps?

You can try to change the wireless channel to see if that improves the connection, just in case there is interference around the property. 

 

Hope to hear from you soon

Sam


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