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thelight1974
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XBOX LIVE ISSUE

Good Afternoon.

My son is driving me crazy as XBOX LIVE keeps cutting out.

After doing a little research on your forum I read this.

http://community.virginmedia.com/t5/Gaming-Support/Why-do-i-keep-disconnecting-from-Xbox-Live-on-my-...

And in particular this post.

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?[ Edited ]
Right, super hub 3 was finally activated at about 9pm last night. A further hour was needed whilst it updated its firmware before I could try it out.

Initial tests with my xbox live was good with no dropouts and having played it for 4 hours straight I can happily confirm that my issue is resolved.

You guys need to push to get a super hub 3 to resolve this issue. 👍🏽

Either that or wait for a moving fix target date for the .
 
So either let me know when the  SH2ac firmware update is being released or provide me with a Superhub 3.
 
I spend £130 a month on your services and am ready to go elsewhere.
 
Good Day.
 
Stevan 

 

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ManiacMatt
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Re: XBOX LIVE ISSUE

I have a superhub 3 in modem mode and it doesn't work for me

Hub 3 is not the answer!

-Matt
BQM monitor:
My Broadband Ping - Virgin Vivid 200 Gamer

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appleUK
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Re: XBOX LIVE ISSUE

Same here they refused to Send us a super hub 3 even tho we made a complaint hey only sent us a super hub 2ac and guess what it didn't work...and they trying to make us pay 15 pound for hub 3. Worst customer service ever.
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ManiacMatt
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Re: XBOX LIVE ISSUE

I have a superhub 3 in modem mode and it doesn't work for me

Hub 3 is not the answer!

-Matt
BQM monitor:
My Broadband Ping - Virgin Vivid 200 Gamer