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NS10
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X Box Latency Problems

Help please!

Since moving house on 13/11/2015 my son has been having problems with gaming via his x-box.  It is the same x-box and same router!  I can only think that the problems started when the broadband speed increased to 200.

 

He has been messaging Ubisoft and they have informed him that the problem is with Virgin latency problems.  The latency running on his x-box is 168ms and the maximum for live is 150ms.

 

How can this be resolved please as he now has games worth around £100 that can't be played online for more than 5 minutes without being disconnected and told that "connection has been lost" although wifi is still up and running.

 

It seems there are lots and lots of people having problems with this issue and a resolution is needed sooner rather than later.

 

Thanks

 

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Moderator
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Re: X Box Latency Problems

Hi NS10
 
Welcome to the forum and I'm very sorry to hear of the problems your son is experiencing when playing online. I'm going to send you a PM for some info to help us locate you and run a few checks on your connection.
 
Is your son's Xbox connected wired or wireless?
Any particulate game this happens on or is it with every game?
 
Speak soon 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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SonarUK
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Re: X Box Latency Problems

Your issue isnt due to the ping reported through the xbox speedtest. that test pings over-seas data centers which will cause the high latency.

I also recommend:
IBRA® 20M CAT 7 RJ45 Ethernet LAN Network Cable - High Quality / LAN CAT7 (Advanced) / 10Gbps 600MHz / S/STP Molded Network / Gold Plated Plug STP wires / Ethernet Patch LAN Router Modem / Black Flat

http://www.amazon.co.uk/IBRA%C2%AE-15M-RJ45-Ethernet-Network/dp/B00SV18BDI

A cable and wall clips is the easiest and cheapest way to go weather routing through the house or outside and around the walls Smiley Happy

>>> Don't game on Wifi! <<<





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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NS10
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Re: X Box Latency Problems

Thanks for your comments, however, I've bought a Netgear WiFi extender and he has been gaming fine since. I'll see how we go with that for now. Thanks again.
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