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sbowesuk
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World of Warcraft - Frequent Disconnects

Numerous people, including myself, are experiencing frequent disconnects while playing World of Warcraft. Also, when disconnected, it takes at least 5 minutes before we can get back on, making the problem even worse.

 

Despite WoW EU accommodating players across the whole of Europe, almost everyone reporting this issue on the forums is a Virgin Media UK customer, as shown here:

 

Clearly, the root of the problem is Virgin Media UK, who are clearly doing (or not doing) something that's causing this. Considering I use my broadband mainly for gaming, I find this unacceptable. My contract with Virgin comes to an end 1 month from now. Am I going to have to go back to BT to get a reliable service? If this isn't fixed fast, I'll be going to BT.

 

Virgin, fix this, today.

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Superuser
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Re: World of Warcraft - Frequent Disconnects

While these 5 minute disconnects are happening, is the rest of the internet okay? Are you connected wired or wireless?

 

Next..

 

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

 

 

 

 

 

 

 


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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

I connect to the router wirelessly, which was fine until everyone started having this issue.

 

When I notice my game client is disconnecting, my wireless is always still connected to the router just fine. Pretty sure I can open web pages too.

 

 

 

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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

Getting disconnected every 10 minutes now. This is ridiculous. 50Mb connection and I can't even play WoW? What a joke.

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Superuser
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Re: World of Warcraft - Frequent Disconnects

Can you post a tracert to the server? If you can get one normally and one when you are having a disconnect, brilliant. A normal one should do though.

 

Have you tested wired to the superhub? Its pretty common for a wireless connection to under perform. Also, sounds a bit odd but what network card drivers are you using?

 

 


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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

Not sure I can. Blizzard are being very shady about what I should actually point a trace route to.

 

They're basically telling me not to do a trace route to the servers that show up in Windows resource monitor, and that I should point it towards either 213.155.155.233 or 185.60.114.159, only there's no way for me to know which I'm actually going through. Neither show up on my system, or trace routes I've done.

 

So I can either take their advice, and make a 50/50 guess, or just do a trace route to one of the servers I can see I'm connecting to.

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Re: World of Warcraft - Frequent Disconnects

If the problem is consistent across servers, it shouldn't matter. You are likely to lose the tracert when it hits their infrastructure anyways. Its the route to their infrastructure that we are interested in, if there's a problem VM's side it should show up there.

 

 


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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

Guess this will have to do then:

 

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 2 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 21 ms 19 ms 19 ms 10.17.240.1
3 20 ms 39 ms 18 ms sgyl-core-2a-xe-023-0.network.virginmedia.net [8
1.97.50.65]
4 * * * Request timed out.
5 * * * Request timed out.
6 52 ms 38 ms 39 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.
188.158]
7 41 ms 39 ms 39 ms 80.249.208.73
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

Any feedback on what I have provided thus far?

 

Edit:  So I disabled uPnP, and have forwarded the ports 1119 & 3724. I see my IP is 192.168.0.3. Do I need to do anything to make that IP static, or is it static already?

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sbowesuk
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Re: World of Warcraft - Frequent Disconnects

I rebooted my router, and can see my IP has changed to 192.168.0.4.

 

I'm definitely going to need some kind of static IP, if port forwarding is going to work.

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