Hi there all i have been a Virgin media user for quite some time i have the broadband and TV deal and it has been great for me so far but recently i have been using devices such as an Xbox one and i would be discounted from my wifi i would restart my hard restart my router and reconnect and it would drop me within a couple minutes im surprised i was even to type this message out (:. i have my network log also underneath all help would be appreciated have a happy new year.
Sorry to hear your wireless is dropping out. Wireless is a very unstable medium that is wholly dependant on the wireless environment in your home. I've checked your connection from here and can see no issues. Could you try a wired connection to see if this gives you more stability? I'd recommend having a gaming console hardwired at all times because that requires a stable connection.