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nikki123
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Wired connection constantly lagging on Xbox

Hi, I've had virgin internet for a few years and it's usually been fine. I never had any problems but recently I've been lagging super bad on Xbox. I use wired connection, I've rebooted my hub so many times. I restored it to factory defaults and nothing's changed. I'm suppose to be getting 50 mbs and earlier today it was 0.42! The mbs aren't the issue tho it's constantly lagging in Overwatch or getting kicked from the game due to connection issues.
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stevedh2
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Re: Wired connection constantly lagging on Xbox

go to http://www.thinkbroadband.com/ping and create a ping monitor, although for it to work you'll have to disable the firewall on the hub. See if you can get 24 hours of results, it should help show how bad your latency issues are.

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nikki123
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Re: Wired connection constantly lagging on Xbox

85fbc4ec63e29174a92c9436460d5956-07-04-2017 

I'm not sure if this helps but it wouldn't let me show any previous day's data?

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Forum Team
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Re: Wired connection constantly lagging on Xbox

Hey nikki123,

Thanks for posting and a big welcome to the community Smiley Happy

Really sorry to see that you're struggling with your connection, I appreciate the diagnostics you've done so far. To continue with the investigations, I wonder if you're able to pop your Hub into Modem Mode and let us know how it performs then.

Thanks for your patience,

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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