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ChrissP
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WiFi Hub for Vivid 200 gamer Pack

Morning All - the WiFi Router in my house currently is about 3-4 years old,

I signed up for the new Vivid Gamer pack but when the installer came around he didn't bring any new kit with him, just did some software upgrades and grumbled that what he did could of been done as a software update down the line without him being there?

Does that sound right? I've read in other posts that a different hub is needed, and you pay a £14.99 activation fee (I have been charged that)

Thanks
Chris

 

 

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shanematthews
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Re: WiFi Hub for Vivid 200 gamer Pack


ChrissP wrote:

Hi, I'm technically challenged, but I think its the Super Hub 2?

I'm at work right now - just googled the different ones available and mine looks like pic below:

Related image


Looks like a hub 2, the hub 2 can more than handle the vivid gamer, i use the same myself, a hardware upgrade isn't actually "required" and its actually advised against if you want to do actual gaming on it due to an issue with the PUMA modem inside the hub 3

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Superuser
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Re: WiFi Hub for Vivid 200 gamer Pack

VIVID 200 Gamer should come with the Hub 3.0 and since you've been charged the £14.99 fee you should have it.
**********************************
I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Re: WiFi Hub for Vivid 200 gamer Pack

It is odd that an engineer has been sent without new kit. What is the model of your current Hub?

Even if you did need new kit, this can normally be done via self install.
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I work for Virgin Media - but all opinions posted here are my own
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ChrissP
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Re: WiFi Hub for Vivid 200 gamer Pack

Hi, I'm technically challenged, but I think its the Super Hub 2?

I'm at work right now - just googled the different ones available and mine looks like pic below:

Related image

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shanematthews
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Re: WiFi Hub for Vivid 200 gamer Pack


ChrissP wrote:

Hi, I'm technically challenged, but I think its the Super Hub 2?

I'm at work right now - just googled the different ones available and mine looks like pic below:

Related image


Looks like a hub 2, the hub 2 can more than handle the vivid gamer, i use the same myself, a hardware upgrade isn't actually "required" and its actually advised against if you want to do actual gaming on it due to an issue with the PUMA modem inside the hub 3

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Superuser
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Message 5 of 5
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Helpful Answer

Re: WiFi Hub for Vivid 200 gamer Pack

VIVID 200 Gamer should come with the Hub 3.0 and since you've been charged the £14.99 fee you should have it.
**********************************
I work for Virgin Media - but all opinions posted here are my own