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cjd2605
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Why am i lagging?

normally over the last i think 3 years maybe more, parents internet this has been perfect no real problems apart from the odd outage but its a service we expect issues, however over the last two days spikes making games unplayable at a competative level has been impossible. 

 

i would just like a understanding if its being worked on to be honest, this is pretty much the 4th thread i have seen of this problem front page along, no internet issues just spikes in an out of connection everything is healthy and all speed tests show good 

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Greendore
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Re: Why am i lagging?

Happening to me to, getting really frustrated with this, browsing is fine with the odd page slow down or youtube quick buffer, but games my ping will be 30 for a few minutes then shoot up to 80 to 200 with extreme rubber banding making everything unplayable.

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Greendore
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Re: Why am i lagging?

Happening to me to, getting really frustrated with this, browsing is fine with the odd page slow down or youtube quick buffer, but games my ping will be 30 for a few minutes then shoot up to 80 to 200 with extreme rubber banding making everything unplayable.

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Re: Why am i lagging?

Hi there cjd2605,

 

Many thanks for your post and welcome to the Community!

 

I am very sorry to hear about the connection issues experienced.

 

I have located your account and I can see that there is a high demand for our service in your area, under the fault ticket reference of F004594482, with a review date of 21/09/2016. This issue is known to cause intermittent connection.

 

I have flagged this fault on your account for another team to monitor. You should receive contact from them to discuss this with you further.

 

In the meantime, I would recommend changing the wireless settings, to improve this type of connection.

 

I am sincerely sorry for any inconvenience caused.

 

Many thanks,

 

Nat_J

 

 


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Re: Why am i lagging?

Hi Greendore,

 

Thanks for your post, however, it is worth starting a new thread in future to ensure any queries get answered ASAP.

 

I am very sorry to hear about the issues that you've also been experiencing with your connection.

 

I've located your account and I can see that an engineer was arranged for you since posting.

 

I hope this is now resolved for you and please let me know if there is anything more that I can do to help.

 

Take care,

 

Nat_J

 

 

 


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Greendore
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Re: Why am i lagging?

All he did was change the hub as he couldn't find any faults but the problem still persists, random high ping spikes.

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