Menu
Reply
  • 10
  • 0
  • 2
VVerden
Tuning in
258 Views
Message 1 of 11
Flag for a moderator

What is wrong with my speed and ping?

I have the fastest package but my speed is too slow.

Download on steam is less then 200kb/sec.  

Upload is less then 1 kb/sec.

Playing Battlefield 4  ping jumps from 30-50 to 300-800.

Tried to play at night. In 4 am,  ping was 30-40 to 300-800.

Received letter about price rise, but I am asking question what I am paying for? And may be i can get my internet speed back before changing provider. 

  • 15.85K
  • 1.3K
  • 3.19K
Superuser
Superuser
252 Views
Message 2 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

hiya @VVerden welcome to the virginmedia community forum, would need to check on signal levels from hub if you can goto http://192.168.0.1 and if you click on router status top right [no need to login] and if you can copy/paste the downstream,upstream,network log, dont worry about formatting/errors we can easily read it.

also worth checking -> https://my.virginmedia.com/faults/service-status

also with your connection is this via wired/wireless, and on what sort of device pc/laptop/games console etc..
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
246 Views
Message 3 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

Thanks for quick answer. 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8475000000 Hz 483000000 Hz 491000000 Hz 499000000 Hz 507000000 Hz 515000000 Hz 523000000 Hz 531000000 HzLocked Locked Locked Locked Locked Locked Locked Locked9 10 11 12 13 14 15 16QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-4.9 dBmV -4.9 dBmV -4.9 dBmV -5.1 dBmV -5.5 dBmV -5.7 dBmV -5.8 dBmV -6.2 dBmV40.8 dB 40.9 dB 41.3 dB 40.8 dB 41.2 dB 40.8 dB 40.9 dB40.7 dB 

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

Upstream US-1US-2US-3US-4Channel Type2.02.0N/AN/AChannel ID4241N/AN/AFrequency (Hz)35800000 Hz45800000 HzN/AN/ARanging StatusSuccessSuccessN/AN/AModulationQAM16QAM16N/AN/ASymbol Rate (Sym/sec)51200005120000N/AN/AMini-Slot Size128128N/AN/APower Level (dBmV)38.3 dBmV37.5 dBmVN/AN/AT1 Timeouts00N/AN/AT2 Timeouts00N/AN/AT3 Timeouts00N/AN/AT4 Timeouts00N/AN/A

0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
245 Views
Message 4 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

And network log is empty.

0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
244 Views
Message 5 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

And I am using PC and Laptop, both wireless and both have same problem.

I just found that my account number is incorrect. I cant register with it. Man LOL

0 Kudos
  • 15.85K
  • 1.3K
  • 3.19K
Superuser
Superuser
192 Views
Message 6 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

hiya your signal levels aren't that bad, could you post a tracert to eg bbc.co.uk using a wired pc -> https://kb.intermedia.net/article/682

----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
159 Views
Message 7 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

Sorry I dont have ethernet cable. It wasnt provided.

0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
157 Views
Message 8 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

As I understand there will be new routers soon? 

0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
122 Views
Message 9 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

I traced my rout and this how it looks like.

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

 

1 * * * Request timed out.
2 11 ms 10 ms 9 ms brhm-core-2a-xe-803-0.network.virginmedia.net [82.16.139.37]
3 * * * Request timed out.
4 13 ms 12 ms * nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
5 20 ms 21 ms 22 ms 62.253.174.189
6 61 ms 21 ms 21 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77]
7 95 ms 27 ms 27 ms v181.ae29.mpr3.lhr3.uk.zip.zayo.com [64.125.30.175]
8 27 ms 27 ms 31 ms ae12.mpr2.lhr2.uk.zip.zayo.com [64.125.28.21]
9 27 ms 25 ms 25 ms ae10.mpr1.lhr1.uk.zip.zayo.com [64.125.31.193]
10 21 ms 20 ms 19 ms ldn-b5-link.telia.net [213.248.76.85]
11 19 ms 19 ms 18 ms ldn-bb2-link.telia.net [213.155.132.196]
12 28 ms 29 ms 26 ms adm-bb4-link.telia.net [62.115.142.221]
13 96 ms 28 ms 29 ms adm-b2-link.telia.net [213.155.137.177]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Please help me. 

0 Kudos
  • 10
  • 0
  • 2
VVerden
Tuning in
120 Views
Message 10 of 11
Flag for a moderator

Re: What is wrong with my speed and ping?

and as you asked on bbc.co.uk

 

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 10 ms 10 ms brhm-core-2a-xe-803-0.network.virginmedia.net [82.16.139.37]
3 * * * Request timed out.
4 179 ms 13 ms 11 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
5 388 ms 12 ms 12 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 422 ms 12 ms 14 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 * * * Request timed out.
8 * * * Request timed out.
9 416 ms 19 ms 13 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 15 ms 14 ms 13 ms 132.185.255.149
11 13 ms 14 ms 15 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

 

0 Kudos