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chronicbint
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WOW - Evening Lag

At around 8pm for the last week or so my connection to world of warcraft has completely gone to pot.

This evening I played fine for an hour or so until around 8.30pm then It becomes unplayable.

This is my result from the battle net looking glass tool.

 

TRACEROUTE:
traceroute to  15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.763 ms 0.798 ms 0.857 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.744 ms 0.795 ms 0.847 ms
4 37.244.9.34 (37.244.9.34) 0.659 ms 0.738 ms 0.794 ms
5 7-1-23.ear2.Paris1.Level3.net (212.73.205.157) 0.971 ms 1.225 ms 1.453 ms
6 * * *
7 213.46.174.169 (213.46.174.169) 8.588 ms 8.605 ms 8.602 ms
8 * * *
9 84.116.135.42 (84.116.135.42) 8.657 ms 8.665 ms 8.665 ms
10 brnt-ic-1-ae24-0.network.virginmedia.net (62.254.42.173) 21.849 ms 21.855 ms 21.883 ms
11 * * *
12 * * *
13 lutn-core-2a-ae3-0.network.virginmedia.net (62.254.42.141) 23.089 ms 22.140 ms 22.200 ms
14 * * *
15 * * *


03/02/2017 20:57:27 UTC
--------------------

TRACEROUTE:
traceroute to  15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.696 ms 0.744 ms 0.796 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.599 ms 0.637 ms 0.692 ms
4 37.244.9.34 (37.244.9.34) 0.647 ms 0.721 ms 0.773 ms
5 7-1-23.ear2.Paris1.Level3.net (212.73.205.157) 1.002 ms 1.258 ms 1.496 ms
6 * * *
7 213.46.174.169 (213.46.174.169) 8.476 ms 8.502 ms 8.516 ms
8 * * *
9 84.116.135.42 (84.116.135.42) 8.714 ms 8.722 ms 8.691 ms
10 brnt-ic-1-ae24-0.network.virginmedia.net (62.254.42.173) 21.821 ms 21.934 ms 21.891 ms
11 * * *
12 * * *
13 lutn-core-2a-ae3-0.network.virginmedia.net (62.254.42.141) 22.194 ms 22.123 ms 22.149 ms
14 * * *
15 * * *


03/02/2017 20:57:27 UTC
--------------------

PING:
PING 56(84) bytes of data.

--- ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

03/02/2017 20:57:27 UTC
--------------------

PING:
PING  56(84) bytes of data.

---  ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

03/02/2017 20:57:27 UTC
--------------------

TRACEROUTE:
traceroute to  15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.265 ms 0.335 ms 0.413 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 0.876 ms 0.934 ms 0.986 ms
4 37.244.10.34 (37.244.10.34) 0.795 ms 0.853 ms 0.919 ms
5 xe-9-1-3.edge6.Amsterdam1.Level3.net (213.19.197.253) 0.657 ms 0.672 ms 0.673 ms
6 ae-2-3201.ear1.London1.Level3.net (4.69.141.66) 7.406 ms 7.425 ms 7.723 ms
7 213.46.174.169 (213.46.174.169) 7.441 ms 7.451 ms 7.451 ms
8 * * *
9 84.116.135.42 (84.116.135.42) 7.772 ms 7.781 ms 7.788 ms
10 brnt-ic-1-ae24-0.network.virginmedia.net (62.254.42.173) 38.809 ms 32.364 ms 31.505 ms
11 * * *
12 * * *
13 lutn-core-2a-ae3-0.network.virginmedia.net (62.254.42.141) 17.922 ms 17.905 ms 18.085 ms
14 * * *
15 * * *


03/02/2017 20:57:31 UTC
--------------------

PING:
PING  56(84) bytes of data.

---  ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4997ms

 

03/02/2017 20:57:32 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.4 0.5 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.7 0.7 0.7 0.8 0.0
4. 37.244.9.34 0.0% 10 0.6 0.6 0.6 0.7 0.0
5. 7-1-23.ear2.Paris1.Level3.net 0.0% 10 1.0 1.0 0.9 1.1 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. 213.46.174.169 0.0% 10 8.5 8.5 8.5 8.6 0.0
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. 84.116.135.42 0.0% 10 8.8 8.8 8.7 8.9 0.1
10. brnt-ic-1-ae24-0.network.virginmedia.net 0.0% 10 21.8 25.5 21.8 33.7 4.3
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13. lutn-core-2a-ae3-0.network.virginmedia.net 0.0% 10 22.2 22.2 22.2 22.2 0.0
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/02/2017 20:57:27 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.5 0.4 0.5 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.6 0.7 0.6 0.8 0.1
4. 37.244.9.34 0.0% 10 0.7 0.7 0.6 0.9 0.1
5. 7-1-23.ear2.Paris1.Level3.net 0.0% 10 1.0 1.0 0.9 1.1 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. 213.46.174.169 0.0% 10 8.5 8.6 8.5 8.8 0.1
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. 84.116.135.42 0.0% 10 8.8 8.8 8.7 8.9 0.1
10. brnt-ic-1-ae24-0.network.virginmedia.net 0.0% 10 31.1 27.8 21.8 71.2 15.5
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13. lutn-core-2a-ae3-0.network.virginmedia.net 0.0% 10 22.3 23.0 22.2 25.7 1.2
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/02/2017 20:57:27 UTC
--------------------

TRACEROUTE:
traceroute to  15 hops max, 60 byte packets
1 Blizzard (Blizzard) 1.107 ms 1.167 ms 1.457 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 0.800 ms 0.891 ms 0.916 ms
4 37.244.10.34 (37.244.10.34) 0.888 ms 1.076 ms 1.193 ms
5 xe-9-1-3.edge6.Amsterdam1.Level3.net (213.19.197.253) 0.632 ms 0.673 ms 0.674 ms
6 ae-2-3201.ear1.London1.Level3.net (4.69.141.66) 7.437 ms 7.393 ms 7.673 ms
7 213.46.174.169 (213.46.174.169) 7.476 ms 7.506 ms 7.401 ms
8 * * *
9 84.116.135.42 (84.116.135.42) 9.009 ms 9.040 ms 9.040 ms
10 brnt-ic-1-ae24-0.network.virginmedia.net (62.254.42.173) 16.837 ms 16.921 ms 16.874 ms
11 * * *
12 * * *
13 lutn-core-2a-ae3-0.network.virginmedia.net (62.254.42.141) 17.892 ms 17.954 ms 18.013 ms
14 * * *
15 * * *


03/02/2017 20:57:36 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 5.1 1.0 0.3 5.1 1.5
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.9 0.9 0.8 1.0 0.1
4. 37.244.10.34 0.0% 10 0.9 1.0 0.8 1.9 0.3
5. xe-9-1-3.edge6.Amsterdam1.Level3.net 0.0% 10 0.6 0.6 0.5 0.7 0.0
6. ae-2-3201.ear1.London1.Level3.net 0.0% 10 7.5 7.6 7.4 8.5 0.3
7. 213.46.174.169 0.0% 10 7.5 7.6 7.4 8.5 0.4
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. 84.116.135.42 0.0% 10 7.6 7.7 7.6 7.8 0.1
10. brnt-ic-1-ae24-0.network.virginmedia.net 0.0% 10 17.1 25.6 16.8 86.4 21.7
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13. lutn-core-2a-ae3-0.network.virginmedia.net 0.0% 10 18.0 18.0 17.9 18.1 0.1
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/02/2017 20:57:31 UTC
--------------------

PING:
PING  56(84) bytes of data.

--- ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5001ms

 

03/02/2017 20:57:37 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.9 0.4 0.3 0.9 0.2
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.8 0.9 0.8 1.0 0.1
4. 37.244.10.34 0.0% 10 0.8 1.2 0.8 2.1 0.5
5. xe-9-1-3.edge6.Amsterdam1.Level3.net 0.0% 10 0.6 0.6 0.5 0.7 0.0
6. ae-2-3201.ear1.London1.Level3.net 0.0% 10 7.4 7.6 7.4 8.6 0.4
7. 213.46.174.169 0.0% 10 7.4 7.7 7.4 9.4 0.6
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. 84.116.135.42 0.0% 10 7.8 7.7 7.6 7.9 0.1
10. brnt-ic-1-ae24-0.network.virginmedia.net 0.0% 10 17.2 23.8 16.9 57.1 14.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13. lutn-core-2a-ae3-0.network.virginmedia.net 0.0% 10 18.0 18.0 18.0 18.1 0.0
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


03/02/2017 20:57:35 UTC
--------------------

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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chronicbint
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Message 2 of 7
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Re: WOW - Evening Lag

This is what happens.

My Broadband Ping - Virgin

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stevedh2
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Re: WOW - Evening Lag

Thats not evening lag, thats very early monrning lag.... weird, does it do that every day?

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chronicbint
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Re: WOW - Evening Lag

Yeah, I thought it was evenings mostly. But its a bit random.

 

 

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Akrilix
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Re: WOW - Evening Lag

Hello, I am getting the same issues over the past 2 weeks. Evening times are almost unplayable. I am currently on a vivid 200 connection. I have been using Virgin for the past 1-2 years and I have never had issues with Blizzard servers, always maintaining 20-30ms.

Usually the latency is fine once I log into a game, then gradually it gets worse spiking to 80-100-200ms which forces me to restart the game every 30 minutes while raiding which is ridiculous.

Here are some results from the Battle Looking Glass tool while experiencing issues

https://hastebin.com/nehuzavavu.erl

And another trace route I ran.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 2 ms 2 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 190 ms 189 ms 181 ms brig-core-2a-xe-804-0.network.virginmedia.net [80.3.64.89]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 495 ms 434 ms 444 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
10 453 ms 554 ms 439 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
11 594 ms 502 ms 493 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
12 488 ms 519 ms 150 ms ae-1.r25.londen12.uk.bb.gin.ntt.net [129.250.2.27]
13 301 ms 326 ms 310 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2]
14 268 ms 285 ms 102 ms ae-2.r03.amstnl02.nl.bb.gin.ntt.net [129.250.2.211]
15 381 ms 314 ms 284 ms xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net [81.20.69.82]
16 276 ms 113 ms 74 ms 37.244.10.35
17 63 ms 69 ms 64 ms 37.244.10.103
18 70 ms 87 ms 92 ms 185.60.114.151
19 106 ms 74 ms 82 ms 185.60.112.157

Trace complete.

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Forum Team (Retired) Adam_L
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Re: WOW - Evening Lag

Hi chronicbint,

Thanks for the post! I am sorry to hear about your issues with evening lag, I apologise for any troubles incurred.

I have tested your connection from here and I can see that your area cable seems to suffer some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is F004833501 and is currently scheduled to be reviewed around the end of April. Thanks for your patience regarding this matter, I will need to pass this you details onto another team, before I can do so I will need to confirm security with you as our process demands.

I will send you a PM (purple envelope at the top) detailing what's required, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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Forum Team
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Re: WOW - Evening Lag

Thanks for coming back to us via private mail chronicbint,

 

Hope you don't mind me responding on behalf of Adam as he is currently away from the office at the moment.

 

I've checked the cable you're currently connected to and this doesn't appear to be affected by the area fault mentioned by Adam previously. Which is great news!

 

Sorry to hear about the lag experienced though. :/

 

Do you generally use a wired connection or wireless?

 

Speak soon,

 

Nat_J

 


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