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SamPNE
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Vivid 200 gamer lead in time

Hi

I am currently on Vivid 200 (only switched over last week) but was unaware of the Gamer package. I rang Virgin today, added it to my service but was told it would take 30 days to activate. Is this correct? It seems an awfully long time to wait for something that requires no additional hardware. The person I spoke to said I wouldn't even have to restart my router.

Is this normal?

Thanks
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hortonj88
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Re: Vivid 200 gamer lead in time

No that's not right.

 All they have to do is swap you onto the new package.  

Package changes can be done over the phone and when completed can take up to 24 hours to complete.

Left VM 9th Jan 2017 due to high utilisation. Enjoying reliable services with Sky Smiley Happy
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