Really struggling to get a stable connection on my xbox one, I play alot of games that require online stability 100% of the time (GTA, Destiny) I keep getting an intermittent connection. I have turned off my superhub today as i saw a post about a update, but apparently that is for a different superhub, i did it anyway, and when i turned it back on, there was no lights or anything so i left it for 15 as recommended and turned it back on, i presumed this was the update, but looking at 192.168.100.1 The software is still: V1.01.31
Now i have opened all the relevant ports, have spent hours upon hours on the phone to you and Microsoft, it is only my xbox that drops, nothing else, phones/tablets/laptops are all connected 100% of the time. i don't know what else it could be. any help on this would be great.
Welcome to the forums, I am sorry to see you have been having trouble with your connection.
I have taken a look and things look great from this side.
The post you saw was an update for the Superhub 2 AC which is a different device.
Are you using a wired or a wireless connection? If wireless try wired and let us know if it makes a difference. Pop the hub into Modem only mode and connect directly to the Xbox with an Ethernet cable.
Haven't ever had a problem before but suddenly since Xmas it's been a massive issue. I have gone out and brought another router and tried modem mode (which I shouldn't have to in the first place)
I have to keep switching back and forth from modem mode every time I want to change consoles. As I have both ps4 and xbox one.
I upgraded my Internet to 100mb speeds. From 50mb hoping it would help but clearly not. It might be handy if you guys send me the new superhub 3 as this will give me better wireless range. But you're refusing it on the phone when I call you because apparently my speeds are fine.