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Shaco
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Very high ping that fluctuates wildy

Hi,

 

I've been having some horrible problems with my ping spiking which has made it practically impossible to play a decent game of League of Legends. The in-game ping counter yesterday was fluctating wildly between 140-500 and then for a period of 3 minutes it just continued to increase and reached an absurd amount of 8000. Also, when trying to watch videos, they will randomly just go to a lower quality and even then, at 240p or lower, start to buffer.

 

I've had a ping monitor running:

 

My Broadband Ping - Virgin Media Connection

 

Downstream:

 

Upstream:

 

Network log:

 

Some additional information:

I use a wireless connection. I'm a student, sharing a house with 3 other people. I'm not the one that set the internet up, but I can get any necessary account information.

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Message 2 of 22
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Re: Very high ping that fluctuates wildy

Hi Shaco

 

Welcome to the forum. I'm sorry to hear of the problems that you are experiencing when playing LoL online. Thanks for posting your BQM graph. Everything looks ok when checking over your connection.

 

Is there any change if you try it with the hub in modem mode?

 

Speak soon 


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Re: Very high ping that fluctuates wildy

I had contacted you guys online using the chat online function. I went through the whole remotely controlled session. We tested it in modem mode and the problem still seemed to remain there.

 

The guys on the other end, after conducting various tests, said that it could be a problem with the superhub and booked a technician. Last week, I had this technician come in. He didn't know what the problem was, it seemed like all that he was told was that "these people have some sort of problem". He didn't even know about ping, all he did was tighten some connections that made no difference. As it was his first time back from holiday, he couldn't even attempt to replace the superhub and test if this was indeed the problem as he hadn't restocked his van.

 

Today, I decided to again talk using the chat online function. Tests were done again, the problem was still shown to exist but this time he didn't even try to address the superhub issue when I mentioned it. Instead, he insisted that the problem was at Riot's end, the makers of league of legends, even when I pinged different websites and the ping showed abnormal results.

 

I don't know what to do anymore. I hope this issue can be addressed.

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Message 4 of 22
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Re: Very high ping that fluctuates wildy

Hi Shaco,

 

Thanks for trying modem mode. That at least rules out the issue being the hub itself or other devices on your network. Could you run a traceroute to the LoL server you play on and post it here? 


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Re: Very high ping that fluctuates wildy

Here's the trace route to the servers.

 

Tracing route to 185.40.65.1 over a maximum of 30 hops

  1    10 ms    21 ms    20 ms  cpc3-bath6-2-0-gw.18-1.cable.virginm.net [77.100.160.1]
  2    14 ms    15 ms    16 ms  aztw-core-2a-xe-121-610.network.virginmedia.net [80.1.242.193]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9    20 ms    25 ms    24 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250.14.146]
 10    27 ms    26 ms    33 ms  ve1011.r1.lon1.uk.atrato.net [80.94.66.28]
 11     *        *        *     Request timed out.
 12    84 ms   109 ms    50 ms  eth1-2.edge1.lon4.uk.as5580.net [78.152.44.69]
 13     *        *        *     Request timed out.
 14     *       24 ms    29 ms  104.160.144.35
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

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Message 6 of 22
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Re: Very high ping that fluctuates wildy

Hi Shaco

 

Thanks for getting back to us. From the trace route you've posted one hop does climb a bit but then goes back to normal. 

 

Can you try a test from Blizzard's looking glass tool on Battle.net and post back here as some of their servers are set not to respond to ping requests. 

 

Thanks 


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Message 7 of 22
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Re: Very high ping that fluctuates wildy

League of Legends isn't made by Blizzard, it's made by Riot.

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Message 8 of 22
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Re: Very high ping that fluctuates wildy

Hi Shaco

 

Thanks for that, my bad for the oversight there. Can you post another trace route up for us to have a look at? 

 

Thanks 


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Message 9 of 22
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Re: Very high ping that fluctuates wildy

Here's another trace route

 

Tracing route to 185.65.40.1 over a maximum of 30 hops

  1    74 ms    39 ms    42 ms  cpc3-bath6-2-0-gw.18-1.cable.virginm.net [77.100.160.1]
  2    31 ms    67 ms    41 ms  aztw-core-2a-xe-121-607.network.virginmedia.net [80.1.242.181]
  3    17 ms    90 ms    53 ms  aztw-core-2b-ae1-0.network.virginmedia.net [80.1.240.182]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    36 ms   109 ms    72 ms  brnt-bb-1a-ae0-0.network.virginmedia.net [62.254.42.98]
  8    47 ms    14 ms    36 ms  tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
  9    38 ms    64 ms    47 ms  linx-gw2.thdo.ncuk.net [195.66.236.240]
 10    64 ms    61 ms    45 ms  gi0-24-81.core-rs2.vt.nimbushosting.co.uk [80.249.97.221]
 11    51 ms    20 ms    16 ms  ^C
C:\WINDOWS\system32>tracert 185.40.65.1

Tracing route to 185.40.65.1 over a maximum of 30 hops

  1    13 ms    37 ms     7 ms  cpc3-bath6-2-0-gw.18-1.cable.virginm.net [77.100.160.1]
  2    18 ms    34 ms    12 ms  aztw-core-2a-xe-121-607.network.virginmedia.net [80.1.242.181]
  3    15 ms    36 ms    16 ms  aztw-core-2b-ae1-0.network.virginmedia.net [80.1.240.182]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8   114 ms   103 ms    27 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250.14.146]
  9   156 ms   106 ms   122 ms  ve1011.r1.lon1.uk.atrato.net [80.94.66.28]
 10     *        *        *     Request timed out.
 11   133 ms    25 ms    63 ms  eth1-2.edge1.lon4.uk.as5580.net [78.152.44.69]
 12     *        *        *     Request timed out.
 13     *       20 ms    49 ms  104.160.144.35
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17   106 ms     *        *     185.40.65.1
 18    60 ms    36 ms     *     185.40.65.1
 19    34 ms    27 ms    25 ms  185.40.65.1

Trace complete.

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Message 10 of 22
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Re: Very high ping that fluctuates wildy

Hi Shaco,

 

What's really strange is that all the ping times fluctuate quite a lot, even on the same hop you'll see 133ms and 25ms so it's very difficult to pinpoint which hop is the problem, even the trace completes with a good time of around 30ms.

Usually when we see something like this it's down to testing over wireless as this is such an unstable  connection but you've tested modem mode so that can't be the case here.

Could you try the PC in safe mode with networking just to eliminate any background software or processes that might be taking up bandwidth and skewing the ping results?


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