I've been having some horrible problems with my ping spiking which has made it practically impossible to play a decent game of League of Legends. The in-game ping counter yesterday was fluctating wildly between 140-500 and then for a period of 3 minutes it just continued to increase and reached an absurd amount of 8000. Also, when trying to watch videos, they will randomly just go to a lower quality and even then, at 240p or lower, start to buffer.
I've had a ping monitor running:
Some additional information:
I use a wireless connection. I'm a student, sharing a house with 3 other people. I'm not the one that set the internet up, but I can get any necessary account information.
I had contacted you guys online using the chat online function. I went through the whole remotely controlled session. We tested it in modem mode and the problem still seemed to remain there.
The guys on the other end, after conducting various tests, said that it could be a problem with the superhub and booked a technician. Last week, I had this technician come in. He didn't know what the problem was, it seemed like all that he was told was that "these people have some sort of problem". He didn't even know about ping, all he did was tighten some connections that made no difference. As it was his first time back from holiday, he couldn't even attempt to replace the superhub and test if this was indeed the problem as he hadn't restocked his van.
Today, I decided to again talk using the chat online function. Tests were done again, the problem was still shown to exist but this time he didn't even try to address the superhub issue when I mentioned it. Instead, he insisted that the problem was at Riot's end, the makers of league of legends, even when I pinged different websites and the ping showed abnormal results.
I don't know what to do anymore. I hope this issue can be addressed.
Tracing route to 22.214.171.124 over a maximum of 30 hops
1 74 ms 39 ms 42 ms cpc3-bath6-2-0-gw.18-1.cable.virginm.net [126.96.36.199] 2 31 ms 67 ms 41 ms aztw-core-2a-xe-121-607.network.virginmedia.net [188.8.131.52] 3 17 ms 90 ms 53 ms aztw-core-2b-ae1-0.network.virginmedia.net [184.108.40.206] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 36 ms 109 ms 72 ms brnt-bb-1a-ae0-0.network.virginmedia.net [220.127.116.11] 8 47 ms 14 ms 36 ms tclo-ic-2-ae0-0.network.virginmedia.net [18.104.22.168] 9 38 ms 64 ms 47 ms linx-gw2.thdo.ncuk.net [22.214.171.124] 10 64 ms 61 ms 45 ms gi0-24-81.core-rs2.vt.nimbushosting.co.uk [126.96.36.199] 11 51 ms 20 ms 16 ms ^C C:\WINDOWS\system32>tracert 188.8.131.52
Tracing route to 184.108.40.206 over a maximum of 30 hops
1 13 ms 37 ms 7 ms cpc3-bath6-2-0-gw.18-1.cable.virginm.net [220.127.116.11] 2 18 ms 34 ms 12 ms aztw-core-2a-xe-121-607.network.virginmedia.net [18.104.22.168] 3 15 ms 36 ms 16 ms aztw-core-2b-ae1-0.network.virginmedia.net [22.214.171.124] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 114 ms 103 ms 27 ms teln-ic-2-ae1-0.network.virginmedia.net [126.96.36.199] 9 156 ms 106 ms 122 ms ve1011.r1.lon1.uk.atrato.net [188.8.131.52] 10 * * * Request timed out. 11 133 ms 25 ms 63 ms eth1-2.edge1.lon4.uk.as5580.net [184.108.40.206] 12 * * * Request timed out. 13 * 20 ms 49 ms 220.127.116.11 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 106 ms * * 18.104.22.168 18 60 ms 36 ms * 22.214.171.124 19 34 ms 27 ms 25 ms 126.96.36.199
What's really strange is that all the ping times fluctuate quite a lot, even on the same hop you'll see 133ms and 25ms so it's very difficult to pinpoint which hop is the problem, even the trace completes with a good time of around 30ms.
Usually when we see something like this it's down to testing over wireless as this is such an unstable connection but you've tested modem mode so that can't be the case here.
Could you try the PC in safe mode with networking just to eliminate any background software or processes that might be taking up bandwidth and skewing the ping results?