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Khisanth
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Very high ping playing BF4 all the time now

Only when i play BF4 I get a high ping of over 200 all the time now. I used to get low 30s, but I never get this anymore. Web browsing and other things are fine.

 

Can this be looked into?

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Re: Very high ping playing BF4 all the time now

Hi Khisanth,

 

I've seen intermittent reports of this from various customers. It has been raised to our peering partners and there is work being carried out to resolve this though from the looks of things the problem comes and goes for some customers whereas others have no problem at all. I've checked your connection and can see no problems at your hub so this is likely to be the same issue that's been on and off for our other customers. 

Could you run a traceroute to a battlefield server and post it here?


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Khisanth
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Re: Very high ping playing BF4 all the time now

Okay will do !
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Khisanth
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Re: Very high ping playing BF4 all the time now

Okay this is a tracert to one of my favourite servers that normally get a good ping to:

 


Tracing route to WIN-SG76KFFN5JU [185.16.85.204]
over a maximum of 30 hops:

1 251 ms 244 ms 247 ms cpc4-farn5-2-0-gw.6-2.cable.virginm.net [86.30.253.1]
2 279 ms 278 ms 292 ms glfd-core-2b-xe-113-0.network.virginmedia.net [86.28.21.213]
3 328 ms 330 ms 341 ms popl-bb-1b-ae3-0.network.virginmedia.net [213.105.159.245]
4 * * * Request timed out.
5 * * * Request timed out.
6 310 ms 316 ms 316 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
7 340 ms 360 ms 354 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
8 212 ms 180 ms 183 ms xe-0-2-4.rt0.thn.bandwidth.co.uk [195.66.225.123]
9 212 ms 232 ms 230 ms xe-1-1-2.rt0.cr.bandwidth.co.uk [5.226.136.42]
10 284 ms 267 ms 273 ms 10ge-xe-0-1-1.ldn.uk.fragnet.net [217.146.92.6]

11 293 ms 284 ms 303 ms WIN-SG76KFFN5JU [185.16.85.204]

Trace complete.

 

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Re: Very high ping playing BF4 all the time now

Hello Khisanth

 

Thanks for the update and sorry the problem persists.

 

The traceroute you kindly supplied shows high return times from the initial hop and not only the routing, Are you using a wired or wireless connection please?

 

The hub and line test good and area traffic is very low. Looking back it seems like there has been a fair bit of traffic originating from your connection, nothing wrong with that however gaming packets will queue and be delayed if bandwidth is used up in the background. This is further evidenced and impacted by Virgin Media Cable traffic management policy

 

Some things to consider, hope that helps Smiley Happy

 

 

Nicola

Virgin Media Forum Team
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Khisanth
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Re: Very high ping playing BF4 all the time now

I am using a wired powerline adaptor connection to the router. As mentioned previously pings were fine with this setup and other games have no such ping issues.

 

So is there anything that can be done?

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Re: Very high ping playing BF4 all the time now

Hi Khisanth,

 

Thanks for the update, as Nicola has mentioned your traceroute shows high return times right from hop one, where this is the case routing is unlikely to be the issue.

 

I wonder if you could try your Superhub in modem mode wired directly to your PC and check your gaming experience and run a traceroutes again for comparison.

 

Let us know how you get on.

Ralph_R
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