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PacketLoss101
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Very high and consistent ping spikes of 200ms

Hi,

Since a few weeks ago when there was a routing problem with Virgin's servers to many games, I have been receiving a lot of consistent ping spikes ranging from 80ms to a whopping 200ms every so often, and it has ruined the stability of my online gaming.

I usually have a consistent 29-31ms on weekdays and weekends, only spiking to 60 on a Sunday evening but not it goes all the way up to 200ms every day and every couple of minutes.

Here are some screencaps of my logs and a BQM monitor as of last night. bqm.pngdownstream.pngupstream.png

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PacketLoss101
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Re: Very high and consistent ping spikes of 200ms

No one?

This has been going for a long time, and yet the same poor support service is given to the customer every time. I have to deal with this issue multiple times per week and even when I call I get no answer. Such poor service.

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PacketLoss101
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Re: Very high and consistent ping spikes of 200ms

I'm currently, like with the previous routing issue, using a VPN to drop the ping spikes by connecting to a local server in Maidstone where my ping stays at a stable 25ms, which is lower than my regular 30.

But this should not be a permanent solution to my problem. And I think other people who suffer from the same problem shouldn't have to put up with this.

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Robe7o
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Re: Very high and consistent ping spikes of 200ms

I am in the exact same boat as you
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AdamCParker
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Re: Very high and consistent ping spikes of 200ms

Yep - my BQM is near identical. Been going on a good few weeks
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Forum Team
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Re: Very high and consistent ping spikes of 200ms

Sorry to hear about the trouble experienced PacketLoss101,

I've not been able to locate your account information at the moment.

To allow me to do so, could you respond via private message with the following information:

  • Name of the account holder
  • Home address

Speak soon,

Nat_J


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Re: Very high and consistent ping spikes of 200ms

Hi there Robe7o,

Really sorry to hear that you're also experiencing trouble with your service.

I've also not been able to locate your account at the moment to investigate this further.

Could you respond via private mail with the following for me?:

  • Name of the account holder
  • Home address

Catch you in a bit,

Nat_J


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Re: Very high and consistent ping spikes of 200ms

Hi AdamCParker,

Sorry about this.

I've located your account information and I've not been able to detect any faults either via the equipment levels or network segment.

It's definitely worth Changing your Virgin Media Hub's wireless channel in order to improve this type of connection.

Let us know how you get on with this,

Nat_J


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