I am experiencing very high lag spikes in all my games (mostly Awesomenauts and Heroes of the Storm). The ping will spike up to 999 for a few seconds then back down to around 80.This makes the games unplayable.
I have only noticed this is the past couple of months but it is becoming a real issue as I upgraded my broadband package mainly for gaming purposes.
Please let me know if anyone has experience any similar issues and how you fixed them.
I'm really sorry to hear you're suffering from ping spikes, especially since this is having such a drastic effect on you using the connection.
I've tested everything on the hub, it looks like the upstream power levels are currently too high. This will undoubtedly cause problems, I'd like to get an engineer out to fix that for you and get everything back to normal.
I'm sending you a PM so we can arrange a suitable appointment, drop me a reply when you get a minute, I'll take it from there