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CTBlench
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Valve EU Server Routing Problems

Hey there,

So for the last week or so I've been constantly getting anywhere between 117-135ms ping solid on any Valve EU servers (CS:GO/Dota 2) and following the tracerts I did they seem to confirm that this is infact the case. I play with another Virgin Media customer who geographically speaking is less than 35 miles from where I am yet his ping is what my one to the EU servers normally would be. I've seen quite a few threads on reddit about this particular issue with Virgin so I was hoping to be provided or be able to assist you to provide some sort of resolution to this rather irritating problem.

 edit because the forum image uploader doesn't seem to work: http://imgur.com/a/30jLm

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aggellos
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Re: Valve EU Server Routing Problems

yep exact same boat 150 ping EU WEST, 45 ping Russia  but even on the Russian server the ping bounces all over the place with packet loss and spiking.

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thestoo
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Re: Valve EU Server Routing Problems

Experiencing the same for the last 4 days or so. ~140 pings to EU West Valve servers (compared to ~40 for EU East)

http://i.imgur.com/Xulm7Xl.jpg

My trace route is very similar to the one above:

  5    22 ms    11 ms     8 ms  manc-bb-1c-ae2-0.network.virginmedia.net [62.254.42.114]
  6    10 ms    11 ms     9 ms  ae0.man11.ip4.gtt.net [77.67.65.141]
  7    27 ms    39 ms    56 ms  xe-3-0-1.fra61.ip4.gtt.net [89.149.182.78]
  8    27 ms    25 ms    29 ms  valve-gw.ip4.gtt.net [46.33.91.178]
  9     *        *        *     Request timed out.
 10   143 ms   158 ms   141 ms  146.66.152.1

Trace complete.

Friend on VM get almost identical routing from the MANC hop onwards yet his pings are normal so perhaps the hidden hop 9 is the issue at Valve's GTT end Smiley Sad

 

 

 

 

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aggellos
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Re: Valve EU Server Routing Problems

It is not just STEAM, It seems to be a problem with routing to anything in the EU Region PSN/XBOX/STEAM/ORIGIN

Tracert and even ping cmd's are not really useful tools for tracking it ,many servers and devices are configured not to reply to pings ,

Here are the list of IP and Address of Dota 2 Servers:

  • syd.valve.net - Australia (Sydney)
  • 200.73.67.1 - Chile (Santiago)
  • dxb.valve.net - Dubai (UAE)
  • vie.valve.net - Europe East 1 (Vienna, Austria)
  • 185.25.182.1 - Europe East 2 (Vienna, Austria)
  • lux.valve.net - Europe West 1 (Luxembourg)
  • 146.66.158.1 - Europe West 2 (Luxembourg)
  • 116.202.224.146 - India (Kolkata)
  • 191.98.144.1 - Peru (Lima)
  • sto.valve.net - Russia 1 (Stockholm, Sweden)
  • 185.25.180.1 - Russia 2 (Stockholm, Sweden)
  • sgp-1.valve.net - SE Asia 1 (Singapore)
  • sgp-2.valve.net - SE Asia 2 (Singapore)
  • cpt-1.valve.net - South Africa 1 (Cape Town)
  • 197.80.200.1 - South Africa 2 (Cape Town)
  • 197.84.209.1 - South Africa 3 (Cape Town)
  • 196.38.180.1 - South Africa 4 (Johannesburg)
  • gru.valve.net - South America 1 (Sao Paulo)
  • 209.197.25.1 - South America 2 (Sao Paulo)
  • 209.197.29.1 - South America 3 (Sao Paulo)
  • iad.valve.net - US East (Sterling, VA)
  • eat.valve.net - US West (Seattle, WA)
Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:
 
  1     7 ms     7 ms     7 ms  Alexander-PC [0.0.0.0]
  2     7 ms     7 ms     7 ms  uddi-core-2a-xe-031-0.network.virginmedia.net [80.3.18.17]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    13 ms    17 ms    12 ms  manc-bb-1c-ae1-0.network.virginmedia.net [62.254.42.242]
  6    13 ms    13 ms    15 ms  ae0.man11.ip4.gtt.net [77.67.65.141]
  7    34 ms    33 ms    31 ms  xe-2-2-0.fra61.ip4.gtt.net [89.149.184.61]
  8    29 ms    33 ms    28 ms  valve-gw.ip4.gtt.net [46.33.91.178]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   136 ms   136 ms   135 ms  146.66.152.2
 
hops 3 and 4 sat for 2 minutes each
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James1o1o
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Re: Valve EU Server Routing Problems

This was an issue back in September also before it was fixed.

http://community.virginmedia.com/t5/Gaming/CSGO-Valve-EU-West-ping-routing-issues/td-p/2909585

Calling 

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Re: Valve EU Server Routing Problems

Hello everybody!

 

Looking at your traces I'm getting some deja vu! Thank you CTBlench for bringing this to our attention and Aggellos for all the IPs we can test to. 

The last time I saw this it was an issue with GTT which they eventually sorted out but as CT mentions another of our users is getting totally normal results then there may be an issue with our routing we need to look into.

CTBLench, could you get your friend to post a traceroute on this thread for us to take a look at and compare? 

 


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Lee_B
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Re: Valve EU Server Routing Problems

I had many issues playing with CS:GO at a high ping.

I googled " csgo server picker" you can block the servers that cause high ping and select to play on the lower lat ones
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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shocks
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Re: Valve EU Server Routing Problems

Same problem here

I got this 2-3 days ago, new IP address only got this high ping on EU west servers. EU east is fine.

140-150 ping in game all day every day from 2 days ago?

looks like a routing issue again

I was on an 82.0.0.0 IP before now a 92.0.0.0

EU west :

Pinging 146.66.158.1 with 32 bytes of data:
Reply from 146.66.158.1: bytes=32 time=170ms TTL=48
Reply from 146.66.158.1: bytes=32 time=216ms TTL=48
Reply from 146.66.158.1: bytes=32 time=179ms TTL=48
Reply from 146.66.158.1: bytes=32 time=184ms TTL=48

Ping statistics for 146.66.158.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 216ms, Average = 187ms

Tracing route to 146.66.158.1 over a maximum of 30 hops

1 5 ms <1 ms 1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 12 ms 8 ms 10 ms brad-core-2a-xe-002-0.network.virginmedia.net [81.97.83.185]
4 * * * Request timed out.
5 9 ms 8 ms 17 ms manc-bb-1c-ae2-0.network.virginmedia.net [62.254.42.114]
6 12 ms 8 ms 9 ms ae0.man11.ip4.gtt.net [77.67.65.141]
7 29 ms 26 ms 28 ms xe-8-0-0.fra61.ip4.gtt.net [89.149.128.242]
8 30 ms 38 ms 26 ms valve-gw.ip4.gtt.net [46.33.91.178]
9 * * * Request timed out.
10 205 ms 145 ms 192 ms 146.66.158.1

Trace complete.

 All on a wired connection

 

Eu East :

Pinging 185.25.182.1 with 32 bytes of data&colon;
Reply from 185.25.182.1: bytes=32 time=37ms TTL=52
Reply from 185.25.182.1: bytes=32 time=36ms TTL=52
Reply from 185.25.182.1: bytes=32 time=38ms TTL=52
Reply from 185.25.182.1: bytes=32 time=47ms TTL=52

Ping statistics for 185.25.182.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 47ms, Average = 39ms

 

 

Please help! !

 

Matt

 

 
 
 
 
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Re: Valve EU Server Routing Problems

Hi Shocks,

 

Thanks for sending your stats and trace. So far, looking at the traces the poor link isn't gtt but either the end destination which is Valves server in luxembourg or hop 9 on yours and thestoos traces which doesn't respond to ping requests but might be where the high ping begins. Have any of you contacted Steam support in case there is an issue with their server that might be causing this?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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shocks
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Re: Valve EU Server Routing Problems

Hi John,

 

No not yet, as my friends pings are fine, on both BT and Virgin media.

Also steam support is very slow! but if needed i could email them.

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