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Ste_H
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Unstable ping and lag

hi i recently got upgraded to 200mb with the sh 3 and i have been getting lag and a really unstable ping when gaming be it pc or xbox one i have been a long time customer since ntl dial up lol

here is my upstream and downstream pages anything else you need i can give my speeds are perfect its just ping issues

up.jpgdown.jpg

i also noticed when i ping the superhub there is spikes.

Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=61ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=23ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

I have tried different cables on 2 different pcs its the same

and a bqm

time of posting

http://www.thinkbroadband.com/ping/share/7b88bdb2e911a07be638c89ee045f2b7-13-03-2016.html

 live

http://www.thinkbroadband.com/ping/share/4a23687eb4aa654631b115fb01625e1c.html

 

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Message 2 of 10
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Re: Unstable ping and lag

Yup that the super hub 3...

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Ste_H
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Re: Unstable ping and lag

is there anything i can do? all games are unplayable right now i have tried modem mode etc.i phoned for a superhub 2ac (i was on the sh1) because i was getting lag issues and my sh1 was droping connection instead i got this sh3 with a free speed upgrade but its worse than my sh1 was i phone virgin and they tell me all my equipment is fine and no issues on their end even tho the issue is on multiple devices and games they just tell me to run a trace route to my game servers. even though i know its not the servers if i goto my sisters with my pc or xbox and play on her talk talk connection everything is fine

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Re: Unstable ping and lag

Hi Ste_H,

 

Thanks for getting in touch, though sorry to hear about the lag and ping spike problems.

 

These are a bit are unexpected as both your Hub and local network segment looks in good shape on the whole, bar the odd spike in traffic peak times, which doesn't really fit with what your BQM is reporting.

 

In the first instance could you please try a factory reset of the Hub to see if this helps.

 

If problems persist then posting a further BQM with no devices connected to the Hub would be helpful.

 

Speak to you soon.

 

 

Ralph_R
Forum Moderator

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Ste_H
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Re: Unstable ping and lag

so i did both this is the result even when everyone in the house is asleep and all devices disconnected its still the same this is a really big problem as i do a lot of competitive gaming and in mmo's im having to run 5-6 steps in front of people to hit them and guess where they actually are playing fps games is practically impossible

http://www.thinkbroadband.com/ping/share/5934dc566559f043e5f333fe40b8b14f-17-03-2016.html

 

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Ste_H
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Re: Unstable ping and lag

this is my ping to a cs go server im on this is like this none stop the spikes are every few seconds
Reply from 155.133.242.95: bytes=32 time=55ms TTL=51
Reply from 155.133.242.95: bytes=32 time=45ms TTL=51
Reply from 155.133.242.95: bytes=32 time=45ms TTL=51
Reply from 155.133.242.95: bytes=32 time=51ms TTL=51
Reply from 155.133.242.95: bytes=32 time=46ms TTL=51
Reply from 155.133.242.95: bytes=32 time=48ms TTL=51
Reply from 155.133.242.95: bytes=32 time=43ms TTL=51
Reply from 155.133.242.95: bytes=32 time=101ms TTL=51
Reply from 155.133.242.95: bytes=32 time=44ms TTL=51
Reply from 155.133.242.95: bytes=32 time=119ms TTL=51
Reply from 155.133.242.95: bytes=32 time=47ms TTL=51
Reply from 155.133.242.95: bytes=32 time=60ms TTL=51
Reply from 155.133.242.95: bytes=32 time=49ms TTL=51
Reply from 155.133.242.95: bytes=32 time=44ms TTL=51
Reply from 155.133.242.95: bytes=32 time=48ms TTL=51

tracert

1 4 ms 2 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 82 ms 33 ms 17 ms midd-core-2a-xe-812-0.network.virginmedia.net [62.254.64.233]
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 32 ms 23 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254.42.218]
7 27 ms 27 ms 24 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 29 ms 28 ms ldn-b1-link.telia.net [213.248.84.25]
9 25 ms 26 ms 27 ms ldn-bb2-link.telia.net [62.115.114.138]
10 37 ms 32 ms 32 ms hbg-bb4-link.telia.net [80.91.247.168]
11 48 ms 47 ms 45 ms s-bb4-link.telia.net [213.248.64.37]
12 46 ms 47 ms 48 ms s-b5-link.telia.net [80.91.249.217]
13 47 ms 47 ms 88 ms valve-ic-314988-s-b5.c.telia.net [62.115.62.226]
14 * * * Request timed out.
15 * * * Request timed out.
16 49 ms 45 ms 47 ms 155.133.242.95
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Message 7 of 10
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Re: Unstable ping and lag

Hi Ste_H,

 

Thanks for running those tests. There are some known issues with some EU servers that appear to primarily effect CS GO but looking at your trace I don't think this is the same issue.

Can I just check if the BQM graph you posted was from modem mode or router mode?


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Message 8 of 10
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Re: Unstable ping and lag

router mode but modem is not any better 

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Ste_H
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Message 9 of 10
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Re: Unstable ping and lag

any help with this?
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Message 10 of 10
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Re: Unstable ping and lag

Hi Ste_H,

 

Could you post traces from both modem and router mode please. Each mode has a different IP which means a different route to the server. If both show a slow down in the same place, that will be where the problem lies. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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