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hippyVmedia
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Message 1 of 7
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Unstable Ping

Hi, 

I have been monitoring my ping over the last few weeks and it seems to be quite unstable, especially at the weekends. Is there anything that can be done to improve it?

Here are a few BQM graphs:

Wednesday

57f1a7c7c19fe95412108e3c4014def3-01-02-2017

Thursday

59955d6d28c12c9c81b7e8df9e88c633-02-02-2017

 

Friday

 35cb1423d05635d9b877fc852ca32344-03-02-2017

 

Saturday

5f83451ad7c7d8f2dedba207e409eb7e-04-02-2017 

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lambey332
On our wavelength
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Message 2 of 7
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Re: Unstable Ping

same problem. Been waiting a month for a response and virgin are being **bleep**. Even called up and got told 'Theres a fault on the line, but theres nothing we can do'.

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hippyVmedia
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Message 3 of 7
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Re: Unstable Ping

Sunday
13c3695f72907d34774309440328867e-05-02-2017

Monday
4d328472596ded2dc75d444b96635f2d-06-02-2017

 

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hippyVmedia
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Message 4 of 7
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Re: Unstable Ping

Tuesday

caf18c3420cbdbd2b684942026df2aaa-07-02-2017

Wednesday

59540e393b3eac086ad0d61050a5de93-08-02-2017

Thursday

101dd3ff856d09efc7695bccf79e927b-09-02-2017

Friday

  

 

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Pigpen
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Message 5 of 7
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Re: Unstable Ping

I didn't used to watch these forums until I had the misfortune of being charged £15 for a Hub 3 to go with my new Vivid 200 gamer service. Once I had that running I was straight on here ready to shout at someone.

The issue with the pings you're seeing is that Virgin's equipment is awful. The Hub 3 is the worst router I have ever had to deal with. Ever.

Over the nearly 2 weeks since my upgrade I have used the Hub 3, then went back to the SH2ac and finally bought a second hand router and used that with the SH2ac.

These are the results (the new router installed this morning).

 

H3
My Broadband Ping - SH3

SH2ac
My Broadband Ping - SH2AC

SH2ac in modem mode
My Broadband Ping - Asus AC68U

It's rubbish that we should need to shell out for equipment to make our connection usable but that's what I recommend for you in this case.

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hippyVmedia
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Message 6 of 7
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Re: Unstable Ping

Thanks for your input, I will look into it. It's really disappointing that a member of the virgin team hasn't posted anything.
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Forum Team
Forum Team
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Message 7 of 7
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Re: Unstable Ping

Hi hippyVmedia,

 

Thanks for posting back on the community. It's nice to have you here.

 

My apologies you are having issues with your broadband connection.

 

From checking your connection, the downstream power levels are too low and the upstream is only locked onto one channel and running too high. As this can have an impact on your connection, I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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