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Elkren
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Trace route issues with a particular request.

Hey all,

I'm currently attempting to connect to a game called Maplestory, I've gone through all the hoops that the Technical Customer Support guys on their end have thrown at me. However, the last step that they asked me to reproduce was to send them a screenshot of my traceroute to their servers.

tracert maplestory.nexon.net

TracerouteTraceroute

Bigger

As you can see, it's having issues with the 3rd, 4th, and 7th hop. I've tried everything, and this is my last attempt before I give up.

For further context this is the final response I received from the Support guys at nexon: 

Spoiler
Thank you for providing the information you have provided as it does help with this issue. I have checked your screenshot and it seems that your network may be experiencing issues at the moment. This is denoted by the timeouts on the 3rd, 4th, and 7th hop. To solve this issue, it may be a good idea to contact your ISP as they have the best chance at clearing things out for you. In addition, since the steps have not worked let's try doing a clean boot to get your computer to an optimal state to run Maplestory. To do this, here are the steps needed directly from Microsoft's website. Once done, please try opening Maplestory once again to check if this has solved your issue. If you should still experience the same concern, please do not hesitate to get back to us by replying to this message.

 

 

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Superuser
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Re: Trace route issues with a particular request.

that is normal the final hop 12 is the final server that is blocking ping requests

12 ae-0-11.bar2.LasVegas1.Level3.net (4.69.148.126) 192.168 ms 227.815 ms 227.023 ms
13 * 8.31.101.246 (8.31.101.246) <syn,ack> 196.490 ms *

That is not a problem you are reaching the server. If you an not access anything on the server it might be blocking your ip address

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Superuser
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Re: Trace route issues with a particular request.

that is normal the final hop 12 is the final server that is blocking ping requests

12 ae-0-11.bar2.LasVegas1.Level3.net (4.69.148.126) 192.168 ms 227.815 ms 227.023 ms
13 * 8.31.101.246 (8.31.101.246) <syn,ack> 196.490 ms *

That is not a problem you are reaching the server. If you an not access anything on the server it might be blocking your ip address
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Elkren
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Re: Trace route issues with a particular request.

Yeah I've come to the same conclusion, feels like the GM I was talking to had just had enough of serving me. Oh well, thanks anyway. 

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