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skunky
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To high pings

Hi my pings are 45-50+ on allmost all games and some are unplayable on the ps4.

I'm sure its  virgin rounting problem,because i payed for 3 months of a gaming service called WTFast i think it a rounting company for gamer's,not sure though.Anyway when i connect with that my pings half.I'm not paying for that anymore though,because i'm not paying for something others take for granted.Also after my modem went off for a engineer to do something awhile back now.My modem light (the one with the arrows pointing up\down) allways flash's even when there is no wires plugged in and the wifi is off,i have a sh2 btw.This never done that since that day.

Here is a tracert to one of the servers i connect to on World Of Warcraft the very game i used to get a 15-20ms for many years.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 80.239.185.121

Tracing route to 80-239-185-121.customer.teliacarrier.com [80.239.185.121]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 11 ms 11 ms 9 ms nrth-core-2a-xe-804-0.network.virginmedia.net [213.105.64.101]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 23 ms 15 ms 31 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
8 17 ms 17 ms 19 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Dunno much about tracert but thought i would add that in

Thanks

Roger

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Forum Team
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Re: To high pings

Hi skunky,

Apologies for your gaming issues, I promise we'll do our best to help.

First things first, I'd like to make certain your connection is optimal and currently your Hub's downstream power levels are too high.

I've sent you a PM (purple envelope icon, top right of page) to allow us to schedule an engineer appointment. If the problem persists after that we can look further into this.

Please reply when you can and we'll get things moving Smiley Happy


Jen
Forum Team



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Re: To high pings

Hi skunky,

Thanks for getting back to me following the engineer visit. The power levels on your Hub are now optimal so I'm surprised that you're still experiencing difficulties.

Would you do the following for me please:

  • Enable modem mode on your SH2ac (make sure you disconnect your router).
  • Hardwire a single pc or laptop to the Hub via Ethernet (preferably Cat5e or Cat6),
  • Run a couple of speed tests via speedtest.net
  • Post the results on here.

Hopefully by reducing the amount of variables we may be able to pinpoint a cause.

Keep me updated Smiley Happy


Jen
Forum Team



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