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kradlegna
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Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Hi peeps, been having some issues with diablo 3 for awhile now and sometimes csgo (counter strike global offensive), it started happening when my net connection was upgraded from 30mb-50mb and when i upgraded from the 50mb-100mb speeds not long after that.

 

My super hub 1 is 3-4yrs old now (as i wasn't sent a super hub 2 on upgrading to 100mb) and i'm not sure if its able to cope with the 100mb speeds now or if its on its way out?

 

Any ideas what might be causing it? A reboot normally solves the issue but then only for a temp period, as for csgo i tend to time out and just float there until my connection stabilize's bringing me back into it with a 800ms ping which then drops to 25-43ms average range for me.

 

Any help would be grateful thanks.

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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Hi kradlegna

 

Thanks for posting. I'm sorry to hear of the problems you are experiencing when playing diablo 3 and CSGO. 

 

The hub can cope with your broadband speed but there are some issues with your downstream power levels that could be causing some problems. I'd like to arrange an engineer visit to get these levels adjusted and see if it helps with the timeouts.

 

I will send you a private message (red envelope top left hand corner) to get an engineer visit organised.

 

Could you also post a trace route for us to take a look at?

 

Speak soon Smiley Happy


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kradlegna
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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Theres the trace route for battlenet/diablo 3

 

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 10.7.160.1
2 6 ms 7 ms 7 ms wolv-core-2a-ae9-609.network.virginmedia.net [80
.3.159.5]
3 * * * Request timed out.
4 * * * Request timed out.
5 36 ms 8 ms 9 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
6 14 ms 13 ms 12 ms 213.161.65.149
7 15 ms 14 ms 14 ms ldn-b5-link.telia.net [213.248.76.85]
8 12 ms 15 ms 12 ms ldn-bb3-link.telia.net [80.91.246.96]
9 21 ms 21 ms 21 ms adm-bb3-link.telia.net [213.155.136.101]
10 20 ms 20 ms 21 ms adm-b2-link.telia.net [62.115.141.3]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

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kradlegna
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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

 

This afternoons tracert (for more info)

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 10 ms 6 ms 7 ms 10.7.160.1
2 10 ms 6 ms 7 ms wolv-core-2a-ae9-609.network.virginmedia.net [80
.3.159.5]
3 * * * Request timed out.
4 * * * Request timed out.
5 9 ms 10 ms 10 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
6 14 ms 12 ms 13 ms 213.161.65.149
7 12 ms 15 ms 20 ms ldn-b5-link.telia.net [213.248.76.85]
8 19 ms 14 ms 13 ms ldn-bb3-link.telia.net [80.91.246.96]
9 21 ms 21 ms 21 ms adm-bb3-link.telia.net [213.155.136.101]
10 20 ms 25 ms 20 ms adm-b2-link.telia.net [62.115.141.3]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

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kradlegna
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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Trace for a csgo server i was just on that timed out 2x while playing,

 

time stamp : 16:38pm

 

Tracing route to 155.133.240.105 over a maximum of 30 hops

1 6 ms 7 ms 7 ms 10.7.160.1
2 8 ms 6 ms 7 ms wolv-core-2a-ae9-609.network.virginmedia.net [80
.3.159.5]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 45 ms 15 ms 13 ms 213.161.65.149
7 14 ms 14 ms 14 ms ldn-b5-link.telia.net [213.248.76.85]
8 13 ms 16 ms 13 ms ldn-bb3-link.telia.net [80.91.247.91]
9 22 ms 24 ms 21 ms prs-bb3-link.telia.net [62.115.134.98]
10 20 ms 21 ms 20 ms prs-b5-link.telia.net [213.155.137.233]
11 30 ms 40 ms 30 ms valve-ic-157466-prs-b5.c.telia.net [213.248.88.1
66]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

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kradlegna
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Message 6 of 7
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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Just a quick reply, Since the engineer came and removed the filter (it was installed when we had virgin put in due to high power levels) and replaced my old router the issue has gone.

 

Once again thanks for the help virgin Smiley Happy

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Message 7 of 7
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Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing

Hi kradlegna

 

Thanks for coming back to update us. It's great to hear that the issue has been resolved Smiley Happy

 

If there are any further problems just let us know.

 

Kind regards


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