Timeouts/connection issues with diablo 3 /battlenet and csgo freezing
Hi peeps, been having some issues with diablo 3 for awhile now and sometimes csgo (counter strike global offensive), it started happening when my net connection was upgraded from 30mb-50mb and when i upgraded from the 50mb-100mb speeds not long after that.
My super hub 1 is 3-4yrs old now (as i wasn't sent a super hub 2 on upgrading to 100mb) and i'm not sure if its able to cope with the 100mb speeds now or if its on its way out?
Any ideas what might be causing it? A reboot normally solves the issue but then only for a temp period, as for csgo i tend to time out and just float there until my connection stabilize's bringing me back into it with a 800ms ping which then drops to 25-43ms average range for me.
Re: Timeouts/connection issues with diablo 3 /battlenet and csgo freezing
24-09-201520:49 - edited 24-09-201520:50
Thanks for posting. I'm sorry to hear of the problems you are experiencing when playing diablo 3 and CSGO.
The hub can cope with your broadband speed but there are some issues with your downstream power levels that could be causing some problems. I'd like to arrange an engineer visit to get these levels adjusted and see if it helps with the timeouts.
I will send you a private message (red envelope top left hand corner) to get an engineer visit organised.
Could you also post a trace route for us to take a look at?