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I have the Hub 3 because the engineer thought it would fix my previous latency problem, and at the time I was unaware of the firmware issues with the Hub3. How can virgin still install faulty devices in their customers homes? I'm paying for a gaming package and I CANNOT game properly because of this. Unfortunately VM are the only ISP that cover my area with broadband acceptable in 2017 or I would've switched by now.
Last time I called VM support they have no idea what I'm talking about, seems like they just outsource their call centers somewhere else. And the "engineer" that installed my package when I moved home also had no clue about any issues. Can I for once speak with a member of your company that understands the problem and works WITH me to fix the damn issue?
I contacted them via live chat, they said they could find nothing wrong with my connection and to raise the issue on the community forums, which I (and loads of other people) have. And the issue is being ignored.
It's an absolute scandal, I don't reckon we'll hear anything until there's some more negative media coverage on the issue.
Until one day a miracle happens and Apple enters the cable market delivering lagless gaming Virgin will not change as there's not enough competition. Sometimes it's best to not game and live without the pain. I manage it for about 3 months max, then I'm back swapping out my hub, router, Xbox. My only joy is renegotiated cheaper Virgin services.