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Message 11 of 36 (387 Views)

Re: Terrible rubberbanding

Untitled1.pngUntitled2.pngUntitled3.png

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Message 12 of 36 (385 Views)

Re: Terrible rubberbanding

https://www.thinkbroadband.com/broadband/monitoring/quality/share/de4a67b4ccf8a5a40c5f35cf39a3613728405f65-27-06-2017

 

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Message 13 of 36 (364 Views)

Re: Terrible rubberbanding

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c2c935d162e641da31189160fbedeeeca874da05-29-06-2017

 And it continues.

Is it even worth ringing Virgin with this ? Or am i going to get the standard response ""not our problem""

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Message 14 of 36 (354 Views)

Re: Terrible rubberbanding

Its not worth ringing simply because 1st line wont be able to diagnose it. Ive flagged your thread for staff to take a look at as theres a couple of different issues at play here as far as I can see.

 


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Message 15 of 36 (341 Views)

Re: Terrible rubberbanding

Hi Nothreatsteve,

I am sorry that you've had no joy so far in sorting this out. Those last two BQM graphs do show some very odd behaviour and the times are not very consistent.

I have tested everything from here but can find no issue with our diagnostic data and there is no reported problem.

So I'll start by arranging for an engineer to visit and we'll take it from there. Hopefully he/she will escalate to a network engineer if any cause is located. If not I'll raise this up myself. 

Please reply to my PM (purple envelope icon, top right of page) and I'll get an appointment organised. 


Jen
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Message 16 of 36 (334 Views)

Re: Terrible rubberbanding

Hi Nothreatsteve,

Thanks for getting back to me. I have now booked in the appointment for the day & time specified in my PM'd reply. Please let us know how the visit goes. If the engineer is unable to find anything amiss I shall take another look with a view to raising up to networks. If I'm away when you post an update one of my colleagues can take over for me until I return.

Bye for now Smiley Happy


Jen
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Message 17 of 36 (289 Views)

Re: Terrible rubberbanding

An engineer turned up and ran a quick test followed by a phone call.

He advised that a ticket has been logged for the networks team for a cabinet locally, he wanted to switch my home hub 2AC out with a home hub 3.

When I advised him of the firmware issue with the 3, he was unaware of the problem. (Advised him to check this site)

We will have to see what happens over the next week to see if the networks team resolve the issue.

I still believe Virgin is over populating its network with loads of new customers, which is causing a number of issues. As until recently I have had no problems with Virgin.

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Message 18 of 36 (273 Views)

Re: Terrible rubberbanding

[ Edited ]

ddownstream.pngupstream.png

 

 

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Message 19 of 36 (261 Views)

Re: Terrible rubberbanding

[ Edited ]

Downstream

http://i.imgur.com/KyoaYgm.png

Upstream

http://i.imgur.com/bpYr2Ao.png

Network Status 

Incase the attached pictures don't show up

Mod Edit: a link posted has been rejected in our approval process due to it containing personal information (your WAN IP address). Please feel free to edit the image and upload it again.

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Message 20 of 36 (229 Views)

Re: Terrible rubberbanding

I set up a thinkbroadband graph.  The point where the constant red ends is where I went into the router settings and turned off  Port Scan Detection and IP Flood Detection and also turned on WAN Ping Respond

 

http://i.imgur.com/PioZ9jt.png

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