Have the 120mbps download package, and when I run a speed test I get 8mbps. It's a joke. The service is literally unusable beyond like 8pm. Cannot game, I just teleport and rubber band everywhere. Cannot watch videos as they buffer every 2 seconds.
I don't get it. Why is virgin so shocking. All my mates have similar issues. Can some virgin person here look at the Stevenage area and see if there is issues. Postcode is SG2
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005038713). Our technicians are working to get this resolved and have set a review date of 3rd May.
I'm really sorry for any inconvenience this may cause.
All the best
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