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ManfredNooger
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Terrible gaming experience

I monitor my ping to something generic like a google server or similar. I have done this from command prompt and from web pages. I reset my router and it gets better for maybe a day, then it becomes unstable again(exponentially if left). I have phoned numerous times, gone through hours of chat and phone support/ fault finding and all I ever get is, now it is reset it sees fine.  As a gamer, it is now over 6 months without a good experience and this is unacceptable, just as it is unacceptable to expect a paying customer to have to spend time maintaining a product they pay for. This is why service providers exist, to remove these pains and provide a service. Is there anything Virgin can do to help or do I just switch providers?

This happens on any game that is online or requires consistent online authentication to play.

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Superuser
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Message 2 of 10
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Re: Terrible gaming experience

Which HUB do you have?

 


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ManfredNooger
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Re: Terrible gaming experience

Superhub

 

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Superuser
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Re: Terrible gaming experience

Superhub 1?

shub1.jpg

 


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ManfredNooger
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Message 5 of 10
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Re: Terrible gaming experience

no, two sorry mine is more curved with a different base

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robbojc
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Re: Terrible gaming experience

trying to play overwatch with pings in excess of 500 plus with this connection5605538207

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Superuser
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Re: Terrible gaming experience

Okay reason I asked is there is a known issue with SHUB1 that fits the symptoms...lets see if we can find out whats annoying your happiness...

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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ManfredNooger
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Re: Terrible gaming experience

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 73 74 N/A N/A 36800000 Hz 30200000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 41.0 dBmV 40.5 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A
Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log
First TimeLast TimePriorityError NumberDescription
 02/08/2016 09:14:45  02/08/2016 09:14:45  Warning (5)  84020300  MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 04/08/2016 15:51:08  04/08/2016 15:51:08  Critical (3)  2436694078  TOD established 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 203000000 Hz 211000000 Hz 219000000 Hz 227000000 Hz 235000000 Hz 243000000 Hz 251000000 Hz 259000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 1 2 3 4 5 6 7 8 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 -4.5 dBmV -4.9 dBmV -5.3 dBmV -5.8 dBmV -4.7 dBmV -5.2 dBmV -5.5 dBmV -6.1 dBmV 41.4 dB 41.3 dB 40.9 dB 40.8 dB 40.8 dB 40.4 dB 40.3 dB 39.8 dB
Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

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Superuser
Superuser
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Re: Terrible gaming experience

Levels look okay. Are you wired or wireless?

 


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legacy1
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Message 10 of 10
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Re: Terrible gaming experience

Reboot your router mode and stop downloading or uploading when gameing if you have no QoS of your own.

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