Menu
Reply
Joining in
  • 4
  • 0
  • 0
Registered: 4 weeks ago
Message 1 of 8 (263 Views)

Terrible Gaming Speeds

Hi

Over the last 2 months I've experienced awful gaming speeds on my PS4

I switched to Ethernet cable but seen no real improvement.

I do speed tests regularly through Wifi and regularly return between 70-130 mb DL / 7 mb UL / ping around 15-20 ms.

Called support once who were due to call back but never did and they just brushed it off as being peak times.

Any other suggestions here because it's driving me insane!
Reply
0 Kudos
Tuning in
  • 32
  • 2
  • 0
Registered: 3 weeks ago
Message 2 of 8 (234 Views)

Re: Terrible Gaming Speeds

This is due to packet Loss and latency problems virgin media does not HAVE a fix yet

Reply
0 Kudos
Tuning in
  • 32
  • 2
  • 0
Registered: 3 weeks ago
Message 3 of 8 (233 Views)

Re: Terrible Gaming Speeds

This is due to packet Loss and latency problems virgin media does not HAVE a fix yet
Reply
0 Kudos
Joining in
  • 4
  • 0
  • 0
Registered: 4 weeks ago
Message 4 of 8 (209 Views)

Re: Terrible Gaming Speeds

Is this directly due to being with virgin or is it widespread? Should mention that it's BF1 and seen a lot of forums discussing general problems with EA servers.

Any estimated time to fix? Bit frustrating paying a fortune for fast internet speeds when the primary reason is for gaming!
Reply
0 Kudos
Joining in
  • 4
  • 0
  • 0
Registered: 4 weeks ago
Message 5 of 8 (173 Views)

Re: Terrible Gaming Speeds

Anyone from Virgin welcome to chip in at any point....absolutely ridiculous
Reply
0 Kudos
Forum Team
  • 10.27K
  • 283
  • 606
Registered: ‎07-04-2015
Message 6 of 8 (125 Views)

Re: Terrible Gaming Speeds

Hi Jonnyhf89,

 

Thanks for posting and welcome to the community.

 

Sorry to read you are having an issue with the broadband speeds.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005355328 and has a review date of 25th April 2018. As this is a review date it can be subject to change.

 

Do you notice this issue at all times of the day or just during peak hours? If you complete a speed test on a PC/laptop through wired, is there a difference?

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Joining in
  • 4
  • 0
  • 0
Registered: 4 weeks ago
Message 7 of 8 (75 Views)

Re: Terrible Gaming Speeds

@Samantha_L seems to be consistent regardless of peak or off peak.

April 2018 for a review date?! So I'm essentially going to have this problem for then next 7 months? This is not the package I signed up for...
Reply
0 Kudos
Superfast
  • 197
  • 3
  • 18
Registered: ‎04-02-2015
Message 8 of 8 (52 Views)

Re: Terrible Gaming Speeds

http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency...




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

Reply
0 Kudos