Menu
Reply
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
292 Views
Message 1 of 7
Flag for a moderator

Superhub 3 terrible ping

0 Kudos

Helpful Answers
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
559 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Superhub 3 terrible ping

Power levels and stats:

Item Status Comments

Acquired Downstream Channel(Hz)
322750000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online

 

Refresh data
Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 322750000 2.5 38.9 256 qam 16
2 314750000 2.7 38.6 256 qam 15
3 306750000 2.7 38.6 256 qam 14
4 298750000 2.7 38.6 256 qam 13
5 290750000 2.4 38.6 256 qam 12
6 282750000 2.5 38.9 256 qam 11
7 274750000 2.9 38.6 256 qam 10
8 266750000 3.2 38.6 256 qam 9
9 258750000 3.2 38.9 256 qam 8
10 250750000 3.4 38.9 256 qam 7
11 242750000 3.7 38.9 256 qam 6
12 234750000 4 38.6 256 qam 5
13 226750000 4.5 38.6 256 qam 4
14 218750000 5 38.9 256 qam 3
15 210750000 5.3 38.6 256 qam 2
16 202750000 5.6 38.6 256 qam 1

Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

1939400000ATDMA40.516 qam64000005120
2032600000ATDMA39.816 qam64000005120

Refresh data
Operational Configuration
General Configuration Value
Network Access
Disabled
Max number of CPEs
1
Baseline Privacy
Enabled
Docsis mode
Docsis30
Primary Downstream Service Flow
Max Traffic Rate 220000000
Max Traffic Rate 12700000

0 Kudos

All Replies
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
560 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Superhub 3 terrible ping

Power levels and stats:

Item Status Comments

Acquired Downstream Channel(Hz)
322750000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online

 

Refresh data
Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 322750000 2.5 38.9 256 qam 16
2 314750000 2.7 38.6 256 qam 15
3 306750000 2.7 38.6 256 qam 14
4 298750000 2.7 38.6 256 qam 13
5 290750000 2.4 38.6 256 qam 12
6 282750000 2.5 38.9 256 qam 11
7 274750000 2.9 38.6 256 qam 10
8 266750000 3.2 38.6 256 qam 9
9 258750000 3.2 38.9 256 qam 8
10 250750000 3.4 38.9 256 qam 7
11 242750000 3.7 38.9 256 qam 6
12 234750000 4 38.6 256 qam 5
13 226750000 4.5 38.6 256 qam 4
14 218750000 5 38.9 256 qam 3
15 210750000 5.3 38.6 256 qam 2
16 202750000 5.6 38.6 256 qam 1

Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

1939400000ATDMA40.516 qam64000005120
2032600000ATDMA39.816 qam64000005120

Refresh data
Operational Configuration
General Configuration Value
Network Access
Disabled
Max number of CPEs
1
Baseline Privacy
Enabled
Docsis mode
Docsis30
Primary Downstream Service Flow
Max Traffic Rate 220000000
Max Traffic Rate 12700000

0 Kudos
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
271 Views
Message 3 of 7
Flag for a moderator

Re: Superhub 3 terrible ping

Oops did that by accident.
Not a helpful answer
0 Kudos
  • 14.35K
  • 640
  • 1.44K
Moderator
Moderator
251 Views
Message 4 of 7
Flag for a moderator

Re: Superhub 3 terrible ping

Hi P-A-V-9-6,

 

The hub3 is known to cause higher maximum ping on BQM tests. Are you seeing higher latency only on the graph or on any other games/applications at all?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
229 Views
Message 5 of 7
Flag for a moderator

Re: Superhub 3 terrible ping

Seeing it in games too 

0 Kudos
  • 179
  • 1
  • 4
P-A-V-9-6
On our wavelength
197 Views
Message 6 of 7
Flag for a moderator

Re: Superhub 3 terrible ping

Anyone? I'm getting 155ms ping on xbone pretty much all the time

0 Kudos
  • 14.35K
  • 640
  • 1.44K
Moderator
Moderator
152 Views
Message 7 of 7
Flag for a moderator

Re: Superhub 3 terrible ping

Hi P-A-V-9-6,

 

Thanks for letting us know. How are you connected to the hub? Is it over a wired or wireless connection? If wireless try wired and see if your latency remains stable. If wired already try modem mode with only the xbone connected. 

Let us know how you get on.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos