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corby92
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Superhub 2

Hi, I get very slow speeds on my Xbox one / laptop when using it on wireless.

This used to happen a while ago and then the issue was sorted for a short period of time.

I was told that the superhub 2 would be rolling out soon and that I'd be eligible for a free upgrade for the machine. Is this correct or would I have to pay for the new superhub 2?

Cheers, Corby. 

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Re: Superhub 2

Hi corby92

 

Thanks for posting. Sorry to hear of the wireless speed issues you are experiencing. Is the speed over a wired connection any better?  I'm unable to locate your details to run some checks on your connection so I will send you a PM for some additional information. 

 

The Superhub 2 and AC are already available to existing customers. It's always worth giving our customer services team a quick call on 150 from any Virgin Media landline or 0345 454 1111 to see what offers are available to you Smiley Happy

 

Speak soon,

Ty


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