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tonydb
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Superhub 2 and xbox one issues

Now i know there are many different posts out there , but for the life of me i cannot find a solution from virgin.

I upgraded to superhub 2 a matter of a few days ago , now before this (we have 2 xbox ones) i had absolutly no issues with connectivity. My xbox is wired and my sons is wireless , since i have upgraded mine is working fine but my son cannot play online for very long with out it booting him off , it isnt singled out to a specific game either , it seems to be all of them. This has to be the new superhub 2 causing the issues.

Virgin where is you answer ??

If there is no answer you can have this superhub back and ill drop back to the old one , would also want my money back for delivery as this isnt an upgrade , if only one xbox can now be online !!

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SaraP26
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Re: Superhub 2 and xbox one issues

I have just posted something similar I think although I have no idea if we have a superb 2....

we joined Virgin media in November my son used his xbox360 with no problems.

He got an xbox one for xmas and we just can't get the settings right for him to play online with all his friends.

The NAT type is STRICT and can't seem to change that. 

 

I hope you get an answer if I don't!

 

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tonydb
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Re: Superhub 2 and xbox one issues

Lo as you can see i clearly have been given no response from virgin....been 4 days....

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SonarUK
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Message 4 of 7
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Re: Superhub 2 and xbox one issues

my signature might help you guys Smiley Happy

For your son I would ditch wifi and buy a decent long cable, if you have to take it outside and pin it to the wall Smiley Happy

up to 30 meters from this amazon link for the latest spec
http://www.amazon.co.uk/IBRA%C2%AE-30m-RJ45-Ethernet-Network/dp/B00SV18BDI





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Moderator
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Message 5 of 7
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Re: Superhub 2 and xbox one issues

Hi tonydb
 
I'm really sorry to hear of the issues that your son is experiencing with his Xbox connection. Getting kicked out of games must be frustrating so we'll certainly get this looked into for you. Everything on the hub and network segment looks healthy when running a few checks. You mentioned that your Xbox is working fine over ethernet which is great. Is there any improvement if your son's Xbox is also connected wired? 
 
Speak soon 
 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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tonydb
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Re: Superhub 2 and xbox one issues

To be honest we haven't tried it wireless again , ive been and brought a 30M cable and have had to drill holes to run it through the loft just so he can play online,now i know this isnt just me because there are loads of posts out there with the same issues. 

Face it  , its not a good show by virgin is it ? after all this time still no fix ?

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tonydb
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Re: Superhub 2 and xbox one issues

Any answer Virgin ... ?
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