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Jusone1
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Super hub 2 firmware no update

Still after weeks of issues with the super hub 2 and being promised an update, nothing has been updated. Children cannot connect to Xbox live with friends. Have rebooted the hub twice daily, can anyone at Virgin confirm when the update will happen.
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Dave_cq
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Re: Super hub 2 firmware no update

Is this a Superhub 2 or a Superhub 2ac?     Can you please confirm what version of the software you are on at the moment?

When you reboot the hub, are you leaving it off for ten minutes before switching back on again?

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Jusone1
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Re: Super hub 2 firmware no update

Hi Dave, it's a super hub 2 and using

Software version V1.01.31
Hardware version 3.11

Have just left it off for 15 minutes and no change ??
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Forum Team
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Re: Super hub 2 firmware no update

Morning Jusone1,

 

Thanks for posting and welcome to the community.

 

Sorry to read that you are having issues with connecting to Xbox live.

 

In regards to the firmware issue, are you referring to the information within this link > Superhub 2ac Firmware? If so that was for the Super Hub 2ac and not the Super Hub 2.

 

Are you still having issues with Xbox live?

If so, do you get any error messages at all?

 

Let me know how you get on

Sam


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