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Super hub 2 and xbox1 issue

Since getting the new hub Sh2 my kids lost ability to play xbox1. We tried everything, rang numerous times and read all the tips on here.
Still nada.
Then I read somewhere, maybe on here, that the sh2 needs an upgrade to work compatably with xbox1 especially ehen wanting to play with others on same game. Sorry I'm not a gamer and not sir what the lingo is.
But there is the sh2ac that already has this updated data and so I asked for one. I was ready for a fight and even the tech guy hadn't heard of the issue nor the remedy.
But it has worked!
We now have peace so it's worth knowing and asking about.
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