Since getting the new hub Sh2 my kids lost ability to play xbox1. We tried everything, rang numerous times and read all the tips on here. Still nada. Then I read somewhere, maybe on here, that the sh2 needs an upgrade to work compatably with xbox1 especially ehen wanting to play with others on same game. Sorry I'm not a gamer and not sir what the lingo is. But there is the sh2ac that already has this updated data and so I asked for one. I was ready for a fight and even the tech guy hadn't heard of the issue nor the remedy. But it has worked! We now have peace so it's worth knowing and asking about.