Thanks for posting. I'm sorry to hear of the slow speeds that you have been experiencing. When checking your connection there is a ticket open for peak time contention under reference F003294185. The estimated review date is set for 11/11/2015 with work expected to go ahead this month.
There are also problems with the downstream power levels which will exacerbate this type of fault. We will need to get these levels adjusted so I will send you a PM to arrange an engineer visit.
Thanks for getting back to us.. I've had a look at the updates for fault F003294185. The ticket updates show that additional downstream channels have been added recently which has helped but the peak time load is still breaching thresholds so further work will be required to resolve this problem. The next review date estimated for 03/03/2016.
Apologies for the delay and any inconvenience caused.
Another 4 months of these issues? It is nearly impossible to stream movies currently. And gaming is completely out of the question. I wouldn't mind but I am paying for a service which I am not even receiving and by the next estimated review date it will of been like this for 6 months.
I'm having very similar issues. I also live in Liverpool and once 6pm comes I have to stop gaming, considering I work 9-5 I basically can't enjoy my hobbie. Although my issue is slightly different to yours as my download speed still stays pretty good but my ping is awful. Waiting another 4 months is a joke.