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Allan25
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Message 1 of 18
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Sudden DC from Final Fantasy XIV, error code 90002

I have noticed I am not the only one having this damn error code, 90002, sudden disconnection, no warning, nothing.  It is not coming from Square Enix side as no one in my group is having the issue, people in UK mainly on Virgin Media, odd complaint on others.

 

I have no idea what you have done to recently VM but please sort it out.  FFXIV uses similar P2P, this I have heard is being throttled by ISPs.

 

I see little point putting a tracer up as someone else has done it within these posts, my Superhub 2 is fine, no ping or jitter issues, streaming works fine, only this game.  I have even tried the safe mode and got me nowhere.

 

Please have it looked into, or by the end of the month I'm going to BT infinity.  Such a shame considering Ive been a loyal customer for 6 years now.

Thank you
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Message 2 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

Hi Allan25,

 

Sorry to hear you're having trouble with FF14. I have seen some other users with this issue but haven't found the cause. Could you try the hub in modem mode? This will take the router functions of the hub out of the equation. Also if you could run traceroutes in both rouer and modem mode and post them here it will help us see what is causing the drop.

Also, have you spoken to Square Enix about this at all? They will at least be able to tell you what that error code means.


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Allan25
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Message 3 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

I will post Trace shortly, they seem fine but Ill let you look.  this issue wasnt an, well, Issue 2-3 weeks ago,  Secondly, could you just send me a new router out anyway?

 

They just say it is ISP issue.  They dont say what it exacly is...

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Allan25
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Message 4 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

 

Trace in normal mode....

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Allan25
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Message 5 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

#

Trace in modem mode.

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Allan25
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Message 6 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

*bump* sorry for being inpatient but no reply in next few hours I will be giving my notice to leave VM.

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Allan25
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Message 7 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

I might have solved my issue myself, I turned off Port Scan detection & IP Flooding detection, turned on PPTP & Multicast passthrough and worked a dream.  also turned off my wireless part too.

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DarkBahamut
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Message 8 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

There are occasion routing problems to FFXIV servers which can cause issues or random drops from time to time. I've not had any issues very recently mind, but I have in the past with route changes.

 

The traces you've posted won't help because that isn't where the servers are located. The NA/EU datacentre is located in Canada, not the EU.

 

Here's a trace to an actual 'EU' FFXIV game server for example:

 

Tracing route to 199.91.189.140 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 7 ms 7 ms 10.153.48.1
3 7 ms 8 ms 7 ms cmbg-core-1b-ae2-3971.network.virginmedia.net [62.253.128.225]
4 10 ms 10 ms 9 ms nrth-bb-1b-ae5-0.network.virginmedia.net [212.43.163.145]
5 12 ms 17 ms 11 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 12 ms 12 ms 12 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.14.141]
7 15 ms 15 ms 21 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.49.85]
8 14 ms 16 ms 15 ms be2350.ccr41.lon13.atlas.cogentco.com [154.54.39.185]
9 22 ms 27 ms 21 ms be2391.ccr21.lpl01.atlas.cogentco.com [154.54.39.150]
10 92 ms 91 ms 91 ms be2384.ccr21.ymq02.atlas.cogentco.com [154.54.44.137]
11 90 ms 91 ms 91 ms 38.122.42.34
12 93 ms 97 ms 92 ms 192.34.76.10
13 95 ms 93 ms 96 ms 199.91.189.242
14 92 ms 91 ms 91 ms 199.91.189.140

Trace complete.

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VegaNovus
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Message 9 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

Just putting my 2 cents in on this.

 

90002 means a "client disconnect error"

 

90001 means a "generic disconnect error"

 

90000 means a "server side disconnect error"

 

I myself am also on VM and the past weeks have been getting floods of 90002.

 

 

 

I've factory reset my router, changed network card and tried a different PC.

 

I eventually tethered to my phone and the problem didn't occur.

 

 

I'm going to try changing the settings that the OP has mentioned but this needs to be sorted or I'm moving to BT.

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Allan25
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Message 10 of 18
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Re: Sudden DC from Final Fantasy XIV, error code 90002

Like I said, no 90002 all last night, i was online nearly 6 hours.  

 

Nothing so far tonight.  Just a warning, change your settings at own risk.  If it works then good luck.

Thank you
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