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Steveneedshelp
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Streaming buffering and cutting out

Hi Steveneedshelp

Is anyone else suffering from continual buffering and cutting out while streaming through a now tv box ... checked all the settings... speed of wireless and have tried wired direct but still does the same ... is there any security features on virgin or anything else anyone can recommend switching on or off ...   thanks Steve

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Re: Streaming buffering and cutting out

Hi Steveneedshelp,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004974159). Our technicians are working to get this resolved and have set a review date of .

 

Also, when running a diagnostic on the equipment I can see the hub is currently offline. Has it been switched off at your end?

 

Speak soon

 

Josh


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