Hello ive been experiencing very high lag when playing games there is only 5 devices on our internet my computer, Xbox, mac book and 2 phones. (never on all at once) I've never had a problem with the internet speeds have always been amazing but i am disappointed, we cannot even use a mac book surfing Facebook and me playing league of legends without my ping sky rocketing to 1000+. i have already port forwarded so thats not the issue would appreciate the help, thank you in advance
Thanks for posting and a warm welcome to the community.
My apologies that you are experiencing issues with your connection. I can see that you have had advice from Kippies which is great.
From checking your connection, the upstream power levels are getting higher and for this I would like to arrange an engineer appointment to check this over for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.
There is also a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003462268 and with a review date of 14th December.