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Kiangreen
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Slow download speed

I know that I'm not with virgin, but my father is. So i have to use his broadband for the time being before i move out. He is on a 200mb deal but when i try to download something on my Xbox one i am getting from 1-15mb which is absolutely ridiculous. So can someone help, please?

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Superuser
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Message 2 of 7
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Re: Slow download speed

what speeds do you get when running a speedtest from a wired PC or laptop
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Kiangreen
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Re: Slow download speed

I’m not sure I will try to let you know by tomorrow
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Kiangreen
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Re: Slow download speed

I just tried it an the download speed was from 2-4 mbs

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Forum Team
Forum Team
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Re: Slow download speed

Hello Kiangreen,

Thanks for getting in touch, welcome to the Forum Smiley Very Happy

Sorry for the problems you're experiencing with your connection at the moment. I've just tested your equipment and noticed that your SNR levels are out of range and you're also getting quite a few time-outs. Let's arrange for an engineer to call around to get this resolved. I'll send you the appointment info via PM (purple envelope, top right).

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Kiangreen
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Message 6 of 7
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Re: Slow download speed

Won’t you need anything from the internet on my dads account? Like the area code or something like that?
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Forum Team
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Re: Slow download speed

Hi Kiangreen,

No need Smiley Happy

We find the account info from the IP address that is linked to the forum from your last visit, so I have all the info I need.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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