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cantsleep
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Slow Speeds + Disconnection

Hi

I am on Super Fiber 70 plan

and my download wont hit 30 download on a wired connection and less then 5 on upload

and also wont maintain a continuous connection whilst being online keeps disconnecting.

Any tips will be greatly received

 

 

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cantsleep
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Re: Slow Speeds + Disconnection

Okay

And today I have no internet, have restarted it twice and nothing. also using the mobile site sucks a bit Smiley Tongue

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shanematthews
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Re: Slow Speeds + Disconnection

I would just ring support on 150 as it sounds like there is a fault

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cantsleep
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Re: Slow Speeds + Disconnection

I was thinking that, just seeing if anyone else was having issues, or they knew there was a fault.

Thanks

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Forum Team
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Re: Slow Speeds + Disconnection

Hi cantsleep, 

 

Welcome to the forums, I'm sorry to see you have been having trouble with your connection. 

 

I have taken a look and it seems your upstream power levels are too high. I would like to get an engineer out to have this corrected for you. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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