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bradshly
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Slow Speed Xbox One

I'm paying for 100mpbs and my laptops getting about 14 and xbox one is getting 3mpbs, Why is it so poor?

whatever game i play online freezes

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Re: Slow Speed Xbox One

Hi there bradshly,

Welcome to the community and thanks for posting.

Sorry to read you are having an issue with your broadband speeds.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005037974 and has a review date of 24th May.

Do you notice these speeds at all times of the day?

Were the speed tests you completed through a wired or wireless connection?

Let me know how you get on

Sam


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bradshly
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Re: Slow Speed Xbox One

Hi it happens all day everyday, it's got worse now where i'm only getting internet for about 30 minutes before it cuts off again, the 30  minutes is slow,  This is in general not just xbox, 

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Re: Slow Speed Xbox One

Hey bradshly,

Thanks for the additional info Smiley Happy

Does this problem happen across your wireless and wired devices, or is this only affecting your wireless? Does the time of the day make any difference? I think this issue is caused by the fault in your area, but we'll still continue to investigate.

Hope to hear back from you soon,

Take care.

Heather_J

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