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tick666
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Reverting back to Superhub 2ac

Hi,

I would like to revert back to the Superhub 2ac as Im not happy with this latency. I have tried reconnecting my Superhub 2ac. I did also set it up into modem mode as i have my own router. However, there is no internet connection coming through. 

or do i need to reset the router by any chance

or Virgin needs to reactivate the router???

Thanks  

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TTTJJJ
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Message 2 of 4
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Re: Reverting back to Superhub 2ac

You need to call through to Virgin and get them to reactivate the old Hub 2ac.
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Lee2
On our wavelength
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Re: Reverting back to Superhub 2ac

Virgin won't allow you to revert back to superhub 2.
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av-115
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Re: Reverting back to Superhub 2ac

If a customer still has the Superhub 2 in their possession and wishes to revert back to using it instead of the Superhub 3, it can still be re-provisioned on the system unless the customer also has VIVID 300/350. Might take a few attempts to find a rep who's willing to do it, but it can and has been done.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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