Response from Elder Scrolls Online re: disconnections on Virgin
After over 2 weeks of disrupted gameplay, ESO support have got back to me with the following... TLR Superhub2 firmware upgrade cripples online gaming.
Thank you for updating me on the status of the issue you are encountering.
We have started to receive reports that players of games which require a persistent internet connection for long periods of time (30+ minutes uninturrupted), as is the case with ESO, are periodically losing their connection briefly on specific router models. Players are reporting that the connection is fine, but after 30 minutes or so, a brief hiccup will cause the connection to drop outright.
This issue appears to mostly be affecting the SuperHub 2 router after updating the firmware version V2.01.03, which is currently being deployed to more and more areas, although there is some indication that other models may be affected, including other SuperHub models and the Netgear VEGN2610. This Firmware update would have been an automatic update.
We are currently investigating this issue to see if there is anything that we can do from our end, but for now, the only known workarounds seem to be to either bypass the router functionality of the hardware entirely by placing the unit in Modem Mode, and just use it as a modem, or to contact your ISP to discuss options to revert to an older Firmware version.
If you are experiencing this issue on any setup other than SuperHub 2 on Firmware 2.01.03, please let us know the following: