Relentless disconnects while playing World of Warcraft
I have been phoning Virgin Media Broadband for a few months trying to sort out some issues that I am having with WoW.
I have always enjoyed good service and connectivity with VM and do not want to move away from the service but will have to if this is not rectified.
For the last two months I have been having intermittent lag spikes and latency at random intervals. Sometimes it is stable for a few hours, last night I was getting disconnects every three to five minutes.
I normally have a latency of around 100ms as I play on the the Zul'jin-US server - this has never been an issue before.
Recently I get latency spikes of up to 2000ms which lead to disconnects from Battlenet and from the game itself.
My modem signal always shows the VM service folks that it is strong and constant and they have been unable to fix it: Resetting the modem to default settings did not help. Restarting the modem does not help. Changing the modem frequency did not help.
Tracing route to 18.104.22.168 over a maximum of 30 hops