Menu
Reply
  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
643 Views
Message 1 of 31
Flag for a moderator

Really poor pings to EU and US Minecraft Servers

We've been experiencing extreme lag on all minecraft and battlefield 4 servers all weekend.

Here are two tracert's for a US and and EU server. 

The first is hypixel.net based in the states.

Tracing route to mc.hypixel.net [99.198.123.12]
over a maximum of 30 hops:

1 * * * Request timed out.
2 69 ms 35 ms 46 ms hari-core-2a-xe-813-0.network.virginmedia.net [80.0.0.101]
3 * * * Request timed out.
4 37 ms 35 ms 82 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
5 123 ms 42 ms 30 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 88 ms 27 ms 96 ms 213.46.174.118
7 78 ms 39 ms 28 ms ldn-bb2-link.telia.net [62.115.140.242]
8 98 ms 37 ms 101 ms adm-bb4-link.telia.net [62.115.136.194]
9 103 ms 107 ms 40 ms adm-b2-link.telia.net [62.115.141.29]
10 103 ms 48 ms 76 ms pni-as1299-ams1.staminus.net [69.197.1.80]
11 * * * Request timed out.
12 158 ms 156 ms 193 ms . [72.8.171.82]
13 154 ms 144 ms 199 ms 99.198.123.12

Trace complete.

 

The second is to a EU server, mineplex.eu


Tracing route to mineplex.eu [194.169.211.46]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * 28 ms 24 ms hari-core-2a-xe-813-0.network.virginmedia.net [80.0.0.101]
3 * * * Request timed out.
4 148 ms 80 ms 87 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
5 124 ms 83 ms 29 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 * * * Request timed out.
7 170 ms 69 ms 72 ms de-fra04a-rc1-ae26-0.aorta.net [84.116.132.18]
8 51 ms 87 ms 118 ms de-fra01b-ri2-ae31-0.aorta.net [84.116.134.194]
9 100 ms 75 ms 81 ms 213.46.177.34
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Making gaming unplayable. Internet connection speed is ok, getting 25mb download. (though I'm on 60mb deal - but thats another story)

0 Kudos
Reply
  • 14.34K
  • 640
  • 1.44K
Moderator
Moderator
621 Views
Message 2 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

Hi Shoeshopboy,

 

Welcome to the forum and sorry to hear you're having trouble with Minecraft.

Thank you posting the traces, the indicate the problem is more local to you than with any particular server or route as the latency appears to fluctuate from the early hops onward.

I've just checked your connection and there are no area faults open but for some reason your hub isn't returning any stats when tested. Could you give the hub a reboot and we'll try again?

You could also post the upstream and downstream stats here for us to take a look at.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
615 Views
Message 3 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 37 39 N/A N/A 46200000 Hz 32600000 Hz N/A N/A Success Success N/A N/A QAM16 QAM16 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 41.3 dBmV 41.0 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 14 14 N/A N/A 2 2 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 7 3 4 5 6 8 9 10 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 0.6 dBmV -0.7 dBmV -0.8 dBmV -1.1 dBmV -1.4 dBmV 0.6 dBmV 0.4 dBmV 0.0 dBmV 41.9 dB 41.9 dB 41.9 dB 41.9 dB 41.4 dB 41.9 dB 41.9 dB 41.9 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)
0 Kudos
Reply
  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
614 Views
Message 4 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

And I've rebooted the hub a few times

0 Kudos
Reply
  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
610 Views
Message 5 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

downstream.JPG

 

upstream.JPG

0 Kudos
Reply
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
584 Views
Message 6 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

Hi shoeshopboy,

 

Thanks for the additional information, the Hub stats look okay just a few T3 timeouts that are worth keeping an eye on.

 

I've run a few checks on your cable and the main issue looks to be one of high peak time traffic, this will cause slower speeds and latency, I've raised this to networks for further investigation on ways to mitigate the load.

 

If you bump us back here periodically we'll gladly check for any news or developments.

 

Kind Rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
564 Views
Message 7 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

So today speed.

speed.jpg

 

0 Kudos
Reply
  • 28
  • 0
  • 13
shoeshopboy
On our wavelength
562 Views
Message 8 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

downstream

downstream.JPG

 

and upstream upstream.JPG

0 Kudos
Reply
  • 9.02K
  • 295
  • 963
Forum Team
Forum Team
530 Views
Message 9 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

Hello shoeshopboy

 

Thank you for pasting the data, sorry but it does seem to be down to peak time area traffic.

Ralph escalated it earlier in the thread to our planning team, the reference is F004329082, once we get an update one of the forum team will be in touch to discuss further, please allow a few days and accept our apologies.

 

Many thanks

 

Nicola

 

Nicola

Virgin Media Forum Team
  • 1
  • 0
  • 0
Craigyboy4321
Joining in
520 Views
Message 10 of 31
Flag for a moderator

Re: Really poor pings to EU and US Minecraft Servers

Im having the same issue :/ My ping increased by 10ms over night, I've restarted my modem twice and it stays the same, I usually get 28 - 37 ms on a minecraft server not all but one called badlion (eu.badlion.net) and its increased by 10ms, I dont usually get 40+ms thats why im here. 

Any idea why this might be happening? I tried tweeting virgin about getting bad ping but I was confused so here I am replying to a forum that I can relate to.

Please get back to me, Thanks.

0 Kudos
Reply