So I am almost a full time streamer, I have had fine upload/bitrate speed for nearly 2 years I think. But recently I have been dropping from even 3000 bitrate to 500 for no reason. Everything else runs fine and speedtest say my internet has been running fine. I have all the settings I have run as before but it still keeps dropping. This is really annoying and gets on my nerves as I can't provide same content as I could before. Going to be calling services and moving on to another provider if this doesn't get fixed.
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an SNR (signal to noise ratio) issue with the network in your area affecting broadband - Ref.(F005255459). Our technicians are working to get this resolved as soon as possible and have set a review for later today.
If you're still having issue with this after the review, let us know and we'll check it out.
All the best!
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