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Andy11
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Re: issue connecting Blizzard Games

Having constant disconnects to wow myself phoning virgin go thro there various tests and they blame blizzard same with ticket to blizzard go thro there various tests they repeat there same useless dsn flush powercycle router ect go thro all of it and they say must be isp 

getting verry frustrated

this is a quality monitor that has been asked for on other posts seems to have some packet loss could this be causing the disconnects

on the phone to vm they dont seem to care about quality only speed  

 

 74ca689023bfa080c12d76a263ef34dd

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Andy11
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Re: issue connecting Blizzard Games

my MTR

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 135 | 135 | 0 | 5 | 162 | 3 |
| 10.240.184.1 - 0 | 135 | 135 | 6 | 20 | 487 | 7 |
|croy-core-2a-ae10-610.network.virginmedia.net - 0 | 135 | 135 | 7 | 19 | 491 | 10 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| ams2-ic-1-ae0-0.network.virginmedia.net - 0 | 135 | 135 | 33 | 47 | 492 | 35 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

my looking glass blizzard test

PING:
PING 92.233.97.5 (92.233.97.5) 56(84) bytes of data.

--- 92.233.97.5 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

26/11/2016 19:42:48 UTC
--------------------

TRACEROUTE:
traceroute to 92.233.97.5 (92.233.97.5), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.523 ms 0.627 ms 0.745 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.581 ms 0.639 ms 0.703 ms
4 24.105.31.54 (24.105.31.54) 10.444 ms 10.472 ms 10.515 ms
5 37.244.10.34 (37.244.10.34) 11.894 ms 11.919 ms 11.930 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


26/11/2016 19:42:48 UTC
--------------------

TRACEROUTE:
traceroute to 92.233.97.5 (92.233.97.5), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.632 ms 0.752 ms 0.869 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.786 ms 0.839 ms 0.891 ms
4 24.105.31.54 (24.105.31.54) 10.424 ms 10.509 ms 10.545 ms
5 37.244.10.34 (37.244.10.34) 11.068 ms 11.116 ms 11.377 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


26/11/2016 19:42:48 UTC
--------------------

PING:
PING 92.233.97.5 (92.233.97.5) 56(84) bytes of data.

--- 92.233.97.5 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

26/11/2016 19:42:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.6 0.5 0.8 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.8 0.8 0.6 1.1 0.1
4. 24.105.31.54 0.0% 10 11.0 10.6 10.4 11.4 0.3
5. 37.244.10.34 0.0% 10 10.6 10.9 10.5 11.9 0.5
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


26/11/2016 19:42:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.8 0.4 3.2 0.8
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.7 0.8 0.6 2.1 0.4
4. 24.105.31.54 0.0% 10 10.5 10.5 10.5 10.9 0.1
5. 37.244.10.34 0.0% 10 10.8 10.7 10.6 10.8 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


26/11/2016 19:42:48 UTC
--------------------

PING:
PING 92.233.97.5 (92.233.97.5) 56(84) bytes of data.

--- 92.233.97.5 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

26/11/2016 19:42:54 UTC
--------------------

TRACEROUTE:
traceroute to 92.233.97.5 (92.233.97.5), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.865 ms 1.128 ms 1.211 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 1.034 ms 1.048 ms 1.097 ms
4 37.244.10.34 (37.244.10.34) 1.107 ms 1.275 ms 1.329 ms
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


26/11/2016 19:42:54 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.5 0.3 1.3 0.3
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.9 0.9 0.8 1.0 0.0
4. 37.244.10.34 0.0% 10 0.8 1.3 0.8 2.4 0.7
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


26/11/2016 19:42:53 UTC
--------------------

TRACEROUTE:
traceroute to 92.233.97.5 (92.233.97.5), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.399 ms 0.457 ms 0.533 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 1.005 ms 1.014 ms 1.069 ms
4 37.244.10.34 (37.244.10.34) 0.718 ms 0.769 ms 0.821 ms
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


26/11/2016 19:42:58 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 2.0 1.1 0.9 2.0 0.4
4. 37.244.10.34 0.0% 10 2.2 1.9 0.8 3.2 0.8
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


26/11/2016 19:42:58 UTC
--------------------

PING:
PING 92.233.97.5 (92.233.97.5) 56(84) bytes of data.

--- 92.233.97.5 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5000ms

 

26/11/2016 19:43:09 UTC
--------------------

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Andy11
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Re: issue connecting Blizzard Games

 bqm.png

 the big red spike at the end was me rebooting superhub trying to see if it helps will post again after another 24 hours

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Andy11
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Re: issue connecting Blizzard Games

thank you thought i would get more of a response here than the long phone call to try fix it hope they find the problem

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Andy11
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Re: issue connecting Blizzard Games

my next 12 hours more packet loss

bqm2.png

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Superuser
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Re: issue connecting Blizzard Games

@Andy11

Ive re done the escalation to staff as your thread is now on its own.


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Forum Team
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Re: issue connecting Blizzard Games

Hi Andy11,

 

Welcome to the forums, I'm sorry to see you have been having trouble with your connection. 

 

I have taken a look and I can see there was a little bit of an issue with SNR in your area recently. This has now been resolved but it has left your downstream power levels way too low. 

 

I would like to get an engineer out to have this corrected for you. 

 

I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 


Emma


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FosDagger
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Re: issue connecting Blizzard Games

I am also having this exact problem. I have contacted Blizzard and am waiting for a reply but this looks, to me, like an ISP problem. Reports on the Blizzard forums indicate the problems they were having have been resolved as of yesterday (GMT) yet I am in a worse position ping-wise now than I was then. I hope there is some reasonable comment from Virgin soon. I wonder if this is related to the recent "network maintenance?"

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Re: issue connecting Blizzard Games

Hi FosDagger, 

 

Thanks for getting in touch, I am sorry to see you have been having similar trouble. 

 

Looking at your connection it seems that there is an issue with SNR and FECS (Signal to Noise Ratio and Forward Error Corrections) in your area. I have popped that across to Networks to investigate further and will let you know as soon as I know more. 

 

I can see as well that you have quite a high T3 count which will need to be monitored, I suspect it is down to the high FEC count I can see on the line but we will need to keep an eye to be sure it is not another issue being masked by the FEC  errors. 

 

Speak to you soon. 

 

Emma


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FosDagger
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Re: issue connecting Blizzard Games

Going on 6 hours now. Have not heard anything from Virgin. The problem checker website still says there are "no problems" in my area but I can not use the Internet. The issue is, IMHO, with my upstream as I am able to receive data fine but am getting almost 100% packet loss outgoing, first hop after my router. I hope this will be resolved soon, my internet is not usable in its current state.

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