Having constant disconnects to wow myself phoning virgin go thro there various tests and they blame blizzard same with ticket to blizzard go thro there various tests they repeat there same useless dsn flush powercycle router ect go thro all of it and they say must be isp
getting verry frustrated
this is a quality monitor that has been asked for on other posts seems to have some packet loss could this be causing the disconnects
on the phone to vm they dont seem to care about quality only speed
I am also having this exact problem. I have contacted Blizzard and am waiting for a reply but this looks, to me, like an ISP problem. Reports on the Blizzard forums indicate the problems they were having have been resolved as of yesterday (GMT) yet I am in a worse position ping-wise now than I was then. I hope there is some reasonable comment from Virgin soon. I wonder if this is related to the recent "network maintenance?"
Thanks for getting in touch, I am sorry to see you have been having similar trouble.
Looking at your connection it seems that there is an issue with SNR and FECS (Signal to Noise Ratio and Forward Error Corrections) in your area. I have popped that across to Networks to investigate further and will let you know as soon as I know more.
I can see as well that you have quite a high T3 count which will need to be monitored, I suspect it is down to the high FEC count I can see on the line but we will need to keep an eye to be sure it is not another issue being masked by the FEC errors.
Going on 6 hours now. Have not heard anything from Virgin. The problem checker website still says there are "no problems" in my area but I can not use the Internet. The issue is, IMHO, with my upstream as I am able to receive data fine but am getting almost 100% packet loss outgoing, first hop after my router. I hope this will be resolved soon, my internet is not usable in its current state.