Every so often my ping will suddenly increase to around 500-1000 for no reason and stay like that for a while, one of the people on the live chat support said it was because of high traffic but I don't think that is the reason. I am in the south west area if anybody else around here is having the same problem.
I hope you don't mind me picking this up as Ralph is currently away form the office. Thanks for confirming those details for us. Unfortunately those times aren't available for an engineer visit. Is there any other day/time that will be convenient for you? Appointments range from 8-12, 12-4, and 4-7 Monday to Friday. Saturdays are 8-12 and 12-4.