Menu
Reply
  • 6
  • 0
  • 0
bigm139
Tuning in
64 Views
Message 1 of 3
Flag for a moderator

RXPower Levels

Hi

Some time ago my rx power levels were 7+ causing freezing

however after highlighting same on this format virgin sent a technican who reduced them  from 0 to 2.5+ the freezing stopped.

as of late the rxpower levels have increased to 11+ and yes the freezing is pretty bad.

could someone at virgin arrange to lower the rxlevels

0 Kudos
Reply
  • 2.96K
  • 378
  • 941
Superuser
Superuser
52 Views
Message 2 of 3
Flag for a moderator

Re: RXPower Levels

This will need an engineer visit to sort out the power levels. You can call VM and try to book a visit or wait for the VM staff to get to this thread and they can help you book a visit. Unfortunately current response times on here from staff are about a week.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
45 Views
Message 3 of 3
Flag for a moderator

Re: RXPower Levels

Hi bigm139,

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are experiencing issues with your broadband connection.

 

When I checked your account, I can see that the power levels are running at +11 dBmV as you mentioned. For this I can arrange an engineer appointment for you. I've sent you a PM (purple envelope icon, right corner) requesting some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply