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liverpaul
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Message 1 of 16
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Psn down

Hi,

My psn has been down for 2 weeks now. I've been on twitter for help and they ignore me after they run though there script. I've been on the hub and it states my ps4 is getting.blocked by the hub. Modem mode dosnt work now and I've tried port forwarding. it dosnt work for my Playstation app either. Vm out of respect should offer discount off the bill due to me losing 2 weeks of psn. As you search this forum it looks as tho the gaming side dosnt get touched. I also get high ping now when I used to get 15 or lower, now 40 plus.
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liverpaul
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Message 2 of 16
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Re: Psn down

advanced settings > logs > network log

 

12/8   2436694078   tod established

 

10/8   84000400   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0

 

9/8  82000500  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

 

thats what im getting with the error codes and description, 

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liverpaul
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Message 3 of 16
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Re: Psn down

tried logging into the playstation site to post my issue and it cant log me int there website either. anything that requires me to log into a sony deice dosnt work. so yes virgin media its your end and yes its your fault. superhub 2 so ive heard works for some.
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Moderator
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Message 4 of 16
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Re: Psn down

Hi liverpaul,

 

I'm sorry for the issues you're experiencing with PSN login, as I'm sure you've noticed in other threads I'm currently attempting to gather the information our network team requires to get to the bottom of this issue.  Right now it's unclear where the exact issue lies, I myself have heard reports of this happening on ISP's in other countries.  If you can provide me with the following information, I'll pass that on so we can get to the bottom of things asap.

 

  • Can you connect to PSN in router mode?
  • Can you connect to PSN in modem mode?
  • Run a traceroute to 69.192.17.215 in router AND modem mode.
  • Run a traceroute to 173.230.217.157 in router AND modem mode.
Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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liverpaul
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Message 5 of 16
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Re: Psn down

It dosnt work in modem mode anymore to get them results, sorry
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liverpaul
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Message 6 of 16
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Re: Psn down

I can't log into the ps4 site to ask for help and with phoning virgin up its pissing me off now. Getting the same bloody answers each time them have you tried this have you done that! I just want an answer.from either party on who's fault it is. If this was America I could ask for legal action, but it's the UK we don't give a toss on our customers
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RedGooner
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Message 7 of 16
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Re: Psn down

Modem mode, and PSN works for me.

--
Red (VM SH2 AC Beta tester)
Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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liverpaul
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Message 8 of 16
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Re: Psn down

It used to work for me but now it stopped.
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Message 9 of 16
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Re: Psn down

Hi liverpaul,

 

You should be able to run a traceroute in modem mode regardless of whether PSN works, as this is normally done through PC.  I'm afraid I can't give you anymore info until we're able to investigate further, our network team needs the traceroutes to look at where exactly the problem lies.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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liverpaul
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Message 10 of 16
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Re: Psn down

69.192.17.215   255 hops max  92 byte packets

01 * * *

02 62.255.45.65 10ms 10ms, 10ms

03 62.253.175.34 20ms 20 ms 10 ms

04 77.67.65.161 30ms 20ms 30ms

05 89.149.181.62 90ms 90ms 90ms

06 69.192.17.215 80ms 90ms 90ms

 

MODEM mode was grayed out would let me get to adavanced settings

 

173.230.217.157  255 hops  92 byte

 

01 * * *

02 62.255.45.65 <1ms 10ms 10ms

03 62.253.175.34 30ms 10ms 20 ms

04*

traceroute failed

 

MODEM mode was greyed out

 

i had to type this as i couldnt copy paste.

 

all done wired and again like i said modem mode was all greyed out apart from the middle option to take it out of modem mode.

 

tbh with you im having more and more hassle with this superhub and could do with being a new customer and getting a hub2. 

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