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dazjones7
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Ps4 and xbox connection problems

For a week now my son has been experiencing connection problems when using both consoles. We also have a xbox 360 which is situated down stairs, next to the super hub and that also is kicking us out. We only lose connection for a second but this chucks you out of the game play, which is very frustrating . As you can guess it us driving my son mad.

We have a super hubs 2ac. I have changed the channel, but problem still persists. All other devices work with no problems.

From looking at these forums vm are aware there is an issue. Can someone from vm provide a timescale of when this will be fixed
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Re: Ps4 and xbox connection problems

Hello dazjones7,

 

Thanks for joining the community, welcome!

 

Sorry to read about the troubles you're having with your connection to your consoles.

 

We've recently sent an update to our Superhub 2AC's to combat a problem with intermittent connection issues particularly to Xbox's.

 

If you've not already done so, please perform a reboot (remove power cable for 30 seconds) to ensure you receive the update and then please let us know if this helps.

 

Thanks again for posting,

Take care.

Heather_J

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dazjones7
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Re: Ps4 and xbox connection problems

Thanks Heather,

That's sorted it, my son is so pleased.
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